FAQs
What is the primary role of a Customer Service Assistant at bp retail?
The primary role of a Customer Service Assistant at bp retail is to serve customers efficiently, ensure their needs are met promptly, and create a positive and inclusive work environment while adhering to safety policies and procedures.
Do I need previous retail experience to apply for this position?
No, previous retail experience is not required. bp provides online and on-the-job training to help you develop the necessary skills and capabilities for the role.
What kind of training will I receive if I am hired?
You will receive online and on-the-job training to support your development and help you perform your role effectively at bp.
What are the working hours for a Customer Service Assistant at bp retail?
The working hours will be during the night, as this position is specifically for night shifts.
What benefits are included with this job?
The benefits include a 25% discount on in-store goods (with exclusions), paid holiday, flexible hours, access to the Retail Trust services, discounts with other businesses, family leave, career progression opportunities, competitive pay rates, job security, a pension scheme, share save scheme, and access to wellbeing resources like the Headspace app.
What responsibilities do Customer Service Assistants have regarding customer safety?
Customer Service Assistants must prioritize safety for themselves, their colleagues, and customers in accordance with bp's policies and procedures.
Will I be involved in food service as a Customer Service Assistant?
Yes, you will be responsible for preparing and serving food and drink items from the Wild Bean Café.
How does bp support employee wellbeing?
bp supports employee wellbeing through access to services such as the Headspace app, the Thrive wellbeing portal, the Employee Assistance Programme, and the Retail Trust’s 24/7 online GP services.
How can I apply for the Customer Service Assistant position?
You can apply by logging into the applicant portal on bpretailjobs.com, creating an account or logging into an existing one, and submitting your application by filling out your personal details and attaching your up-to-date CV.
Is there an age requirement to apply for this position?
Yes, applicants must be 18 years or older to apply for this position.