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Customer Service Assistant / Pin Technician

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Tenpin Ltd (part of Ten Entertainment Group Plc)

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You need determination, strong communication skills, and a helpful attitude. Be flexible, organized, a team player, and detail-oriented. Interest in technical/mechanical aspects is a plus.
  • You will provide excellent customer service, manage bookings, maintain bowling equipment, ensure facility cleanliness, prepare food and drinks, and foster a positive team atmosphere.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player
  • An eye for detail
  • No experience needed, just willingness to learn about bowling machinery
  • An interest in all things technical/mechanic

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us.
  • You will strive to constantly achieve the highest operating standards.
  • Carrying out preventative maintenance of all bowling equipment and lanes.
  • Undertaking general building maintenance as instructed by the site management team.
  • Action repairs in a timely fashion.
  • Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
  • You will work efficiently, show initiative and be friendly.
  • Exceptional customer service will be at heart of your role.
  • You will also need to be confident and comfortable when dealing with customers.

FAQs

What are the main responsibilities of a Customer Service Assistant / Pin Technician?

The role is split into two parts: as a Customer Service Assistant, you will deliver outstanding customer experiences, handle bookings, answer questions, host parties, and maintain cleanliness. As a Pin Technician, you will ensure bowling equipment and lanes are maintained, perform preventative maintenance, and assist with general building repairs.

Is prior experience required for this position?

No experience is needed; a willingness to learn about bowling machinery is essential.

What qualities are you looking for in a candidate?

We are looking for individuals who are determined, enthusiastic, have strong communication skills, are flexible with working hours, organized, team players, and possess an interest in mechanical and technical aspects.

Are there any age restrictions for applying?

Yes, due to health and safety regulations, you must be 18 years or older to apply.

What are the working hours like for this job?

The role requires flexibility with working hours, including evenings and weekends.

What benefits do employees receive?

Employees enjoy benefits such as retail discounts, free bowling for family and friends, free food during shifts of 6 hours or more, enhanced parental leave, health care cash back, free counseling, life assurance, long service awards, and various employee recognition programs.

How can I apply for this position?

You can apply by clicking the apply button and completing the short application process, which takes about 2 minutes.

Is there a focus on customer service in this role?

Yes, exceptional customer service is at the heart of this role, and being friendly and approachable is crucial.

Will training be provided for the technical aspects of the job?

Yes, while no experience is needed, we provide training to teach you about bowling machinery and maintenance.

What is the work environment like?

The work environment is fun and fast-paced, with a focus on entertainment and customer enjoyment.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.