FAQs
What is the primary focus of the Customer Service Assistant / Pin Technician role?
The primary focus of this role is to deliver outstanding customer service while also maintaining bowling equipment and the lanes to ensure the best possible experience for our customers.
What are the main responsibilities of a Customer Service Assistant?
The main responsibilities include booking customers in at reception, addressing customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.
What does the role of Pin Technician involve?
The Pin Technician is responsible for maintaining bowling equipment and lanes, carrying out preventative maintenance, undertaking general building maintenance, promptly addressing repairs, and promoting a positive team atmosphere.
Do I need prior experience to apply for this position?
No prior experience is necessary, but a willingness to learn about bowling machinery and an interest in technical/mechanical aspects is required.
What qualities or skills are essential for this role?
Essential qualities include determination, enthusiasm, strong communication skills, flexibility with work hours, a helpful attitude, organizational skills, the ability to multi-task, teamwork, and attention to detail.
What are the working hours for this position?
Working hours are fully flexible and will include evenings and weekends as needed.
What benefits do employees receive in this role?
Benefits include retail discounts, free bowling for family and friends, free food for shifts of 6 hours or more, enhanced maternity/paternity leave, healthcare cashback scheme, employee assistance program, free counseling, life assurance, and various recognition awards.
Is there an age requirement to apply for this position?
Yes, due to health and safety regulations related to working with heavy machinery, applicants must be 18 years or older.
How can I apply for this position?
If you are ready to apply, you can click the apply button and complete the short application process, which takes about 2 minutes.