Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Assistant / Pin Technician

image

Tenpin Ltd (part of Ten Entertainment Group Plc)

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Dundee

AI generated summary

  • You need enthusiasm, strong communication skills, flexibility for evenings/weekends, a helpful and approachable nature, and a willingness to learn about bowling machinery. Teamwork and attention to detail are essential.
  • You will provide excellent customer service, manage bookings, maintain bowling equipment, ensure clean facilities, prepare food and drinks, and support a friendly team atmosphere.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player
  • An eye for detail
  • No experience needed, just willingness to learn about bowling machinery
  • An interest in all things technical/mechanic

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers

FAQs

What is the primary focus of the Customer Service Assistant / Pin Technician role?

The primary focus of this role is to deliver outstanding customer service while also maintaining bowling equipment and the lanes to ensure the best possible experience for our customers.

What are the main responsibilities of a Customer Service Assistant?

The main responsibilities include booking customers in at reception, addressing customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.

What does the role of Pin Technician involve?

The Pin Technician is responsible for maintaining bowling equipment and lanes, carrying out preventative maintenance, undertaking general building maintenance, promptly addressing repairs, and promoting a positive team atmosphere.

Do I need prior experience to apply for this position?

No prior experience is necessary, but a willingness to learn about bowling machinery and an interest in technical/mechanical aspects is required.

What qualities or skills are essential for this role?

Essential qualities include determination, enthusiasm, strong communication skills, flexibility with work hours, a helpful attitude, organizational skills, the ability to multi-task, teamwork, and attention to detail.

What are the working hours for this position?

Working hours are fully flexible and will include evenings and weekends as needed.

What benefits do employees receive in this role?

Benefits include retail discounts, free bowling for family and friends, free food for shifts of 6 hours or more, enhanced maternity/paternity leave, healthcare cashback scheme, employee assistance program, free counseling, life assurance, and various recognition awards.

Is there an age requirement to apply for this position?

Yes, due to health and safety regulations related to working with heavy machinery, applicants must be 18 years or older.

How can I apply for this position?

If you are ready to apply, you can click the apply button and complete the short application process, which takes about 2 minutes.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.