FAQs
What is the primary responsibility of a Customer Service Assistant in this role?
The primary responsibility of a Customer Service Assistant is to deliver an outstanding experience for customers, which includes booking customers in at reception, answering questions, being alert to sales opportunities, hosting parties, delivering food to the lanes, and keeping the center clean and tidy.
What skills are necessary for a Customer Service Assistant?
Necessary skills include determination, enthusiasm, the ability to work in a fast-paced environment, strong communication skills, flexibility for evening and weekend shifts, approachability, organizational skills, and being a strong team player.
Are there any specific work hours required for this position?
Yes, applicants must be fully flexible around working patterns, which will include evening and weekend shifts.
What kind of benefits do Customer Service Assistants receive?
Benefits include retailer discounts, free bowling for family and friends, free food for shifts over 6 hours, enhanced leave for maternity, paternity, and adoption, health care cashback schemes, employee assistance programs, counseling, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards.
Is previous experience in customer service required for this role?
While previous experience in customer service can be beneficial, it is not explicitly stated as a requirement. A friendly demeanor and willingness to learn are essential.
Will I be working alone or as part of a team?
You will be working as part of a team, as being a strong team player is emphasized in the job description.
What is the age limit for applying to this role?
This role is specifically designed for individuals under 18 years of age.
How does the company recognize long service?
The company offers Long Service Awards to acknowledge employees who have served for an extended period.
What type of work environment should I expect in this position?
You should expect a fast-paced work environment that requires efficiency, initiative, and a friendly attitude towards customers.
Will there be opportunities for advancement or recognition within the company?
Yes, there are recognition programs like the On the Spot Rewards and the Recommend a Friend Scheme that may provide opportunities for advancement or acknowledgment of hard work.