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Customer Service Assistant - Warrington

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Tenpin Ltd (part of Ten Entertainment Group Plc)

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be enthusiastic, customer-focused, flexible, organized, multitasking, approachable, and a strong team player, ready to thrive in a fast-paced environment with a can-do attitude.
  • You will provide exceptional customer service, manage bookings, assist with inquiries, identify sales opportunities, host events, maintain cleanliness, and prepare food and drinks efficiently.

Requirements

  • - Full of determination, enthusiasm, and be able to work in fast-paced environment
  • - A nothing is too much trouble attitude
  • - Able to provide high levels of customer service and have strong communication skills
  • - Fully flexible around working pattern (evening and weekends will be required)
  • - Be approachable and helpful
  • - Be organised and able to multi-task
  • - A strong team player

Responsibilities

  • - Deliver an outstanding experience for our customers
  • - Book customers in at reception
  • - Be a point of contact for customer questions
  • - Be alert to sales opportunities
  • - Host individuals and parties
  • - Keep the centre clean and tidy
  • - Prepare and serve food and drinks
  • - Work efficiently
  • - Show initiative and be friendly
  • - Provide exceptional customer service
  • - Be confident and comfortable when dealing with customers

FAQs

What are the main responsibilities of a Customer Service Assistant?

As a Customer Service Assistant, your main responsibilities include booking customers in at reception, answering customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.

Is prior experience in customer service required for this role?

While prior experience in customer service is beneficial, it is not specifically required. We are looking for individuals with a positive attitude, energy, and a willingness to learn.

What are the working hours for this position?

The role requires full flexibility around working patterns, including evenings and weekends.

Are there any special skills required for this job?

Key skills required include strong communication, the ability to provide high levels of customer service, organizational skills, and the capability to work efficiently in a fast-paced environment.

What benefits do you offer to employees?

Employees can enjoy various benefits including retailer discounts, free bowling for family and friends, free food during shifts of 6 hours or more, enhanced maternity and paternity leave, health care cash back schemes, life assurance, and more.

Is there an opportunity for career development at Tenpin?

Yes, Tenpin is committed to career development, and many managers have progressed from Team Member roles into management or senior positions.

What is the process to apply for this position?

If you are interested in this position, you can click apply and complete the short application process, which takes approximately 2 minutes.

Will there be training provided for new employees?

Yes, we provide training to help you develop the necessary skills to excel in your role.

What is the work environment like at Tenpin?

The work environment at Tenpin is fun and dynamic, offering a variety of entertainment options for customers and a supportive atmosphere for employees.

Are there any employee recognition programs in place?

Yes, Tenpin offers recognition programs such as Long Service Awards, Recommend a Friend Scheme, and On the Spot Rewards to acknowledge and reward employees for their hard work.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.