FAQs
What are the main responsibilities of a Customer Service Booking Representative?
The main responsibilities include facilitating customer access to the ZIM Booking Process, ensuring proactive communication, resolving customer issues, managing rate, equipment, space, B/L, and LT issues, handling customer contacts, and arranging pick-ups.
What qualifications are required for this position?
A completed commercial apprenticeship, preferably in Shipping or Forwarding, is required, along with professional behavior, social competence, teamwork skills, the ability to work under high pressure, fluency in both German and English, and a results-driven mindset with a focus on efficiency.
Is experience in shipping or forwarding necessary?
Yes, experience or a commercial apprenticeship in Shipping or Forwarding is preferred for this role.
What language skills are required for this position?
Fluency in both German and English is required.
What personal attributes are essential for success in this role?
Professional behavior, social competence, teamwork, the ability to work under high pressure, and a willingness to go the extra mile for the customer are essential attributes for success.
Is this job available for remote work?
Yes, the position supports a hybrid format that includes remote work options.
How does the company prioritize customer experience?
The company continuously monitors customer experience through proactive communication, swift issue resolution, and by gathering the Voice of the Customer feedback.
What kind of issues will I be handling in this role?
You will be handling various issues including rate, equipment, space, B/L, LT issues, and customer contacts, as well as arranging pick-ups.
Is there room for growth in this position?
There may be opportunities for growth within the organization, especially in the fields related to customer service and operations in shipping and forwarding.
Will additional training be provided for this role?
While the job description does not specify, companies often provide training to ensure that their employees are well-prepared for their specific responsibilities. It's advisable to inquire during the interview.