FAQs
What is the primary responsibility of a Customer Service Booking Representative?
The primary responsibility is to facilitate customer accessibility to the ZIM Booking Process efficiently and friendly, while ensuring high-quality service and fast responsiveness.
What kind of issues will I be handling in this role?
You will be handling various issues including rate issues, equipment issues, space issues, B/L issues, LT issues, and customer contacts, as well as arranging pick-ups.
What qualifications are required for the Customer Service Booking Representative position?
A completed commercial apprenticeship, preferably in Shipping or Forwarding, along with professional behavior, social competence, and effective team collaboration are required.
Is proficiency in multiple languages necessary for this role?
Yes, fluent German and English language skills are required.
Will I be working under high-pressure situations?
Yes, the ability to work under high pressure is necessary in this role.
How important is customer satisfaction in this position?
Customer satisfaction is extremely important, and representatives are expected to proactively communicate, resolve issues, and propose alternatives to ensure a positive customer experience.
Is teamwork emphasized in this job?
Yes, being a team player is a key requirement for this position.
What does "going the extra mile for the customer" mean in this context?
It means being willing to exceed customer expectations by providing exceptional service and support, even when faced with challenges.
Are there opportunities for escalation in this role?
Yes, the Customer Service Booking Representative will be the first point of escalation for any problems or issues encountered by customers.