Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Executive

image

Brambles Group

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Manchester
  • Quick Apply

AI generated summary

  • You need 1+ year in customer service or retail with added responsibility, and a diploma is preferred. Aim for 1-3 years of overall work experience.
  • You will manage customer cases via phone and email, collaborate with the team, support customer relationships, boost morale, and participate in training, all while working remotely three days a week.

Requirements

  • At least 1 years experience working through cases in customer services or within a retail role where you were given extra responsibility e.g. key holder, covering for managers etc
  • Preferred Education
  • Diploma
  • Preferred Level of Work Experience
  • 1 - 3 years

Responsibilities

  • Managing various cases daily via phone, email and the self-service portal.
  • Working with the whole team and wider business.
  • Playing a vital role in the growth and maintenance of our customer base.
  • Providing a partnership with the customer and working collaboratively with the team.
  • Ensuring that people know they are valued and supported.
  • Increasing morale through support, recognition and reward.
  • Being part of a fun and supportive team.
  • Enjoying a role that provides variety and learning opportunities.
  • Going above and beyond to help a customer.
  • Demonstrating empathy in all interactions.
  • Contributing to the overall culture and values of the organization.
  • Participating in team training and development.
  • Managing your own time and working from home three days a week.
  • Taking advantage of optional overtime for extra earning potential.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, allowing employees to work from home three days a week and come into the office two days a week.

What are the working hours for the Customer Service Executive role?

The position is permanent and full-time, working Monday to Friday, with optional evenings and weekends.

What is the starting salary for this role?

The starting salary is £25,000 per annum, which increases to £26,000 after probation, plus bonus and benefits.

What type of experience is required for this position?

At least one year of experience in customer service or a retail role with additional responsibilities is required.

What kind of training and support will be provided?

You will receive training and ongoing support from a fantastic team to help you during your journey in the role.

Are there opportunities for career progression?

Yes, this role offers key positions for progression and wider opportunities at CHEP.

Is there an annual bonus associated with this role?

Yes, there is an annual bonus (typically around 5%) based on both company and individual performance.

How many holidays do employees receive?

Employees receive 25 days of holiday, plus statutory holidays, with the option to buy and sell 5 additional days each year.

Do we offer any employee benefits or perks?

Yes, benefits include a company laptop, flexible working arrangements, a generous share scheme, up to 7.5% company pension, life assurance, and numerous retail discounts.

What is the preferred level of education for applicants?

The preferred education level is a diploma.

image

Brambles Group

Transportation
Industry
10,001+
Employees
1875
Founded Year

Mission & Purpose

Brambles is a global supply chain solutions company specialising in pallet and container pooling services through its CHEP and IFCO brands. The company works across various sectors, including fast-moving consumer goods, fresh produce, retail, and manufacturing, providing efficient and sustainable logistics solutions. Brambles' ultimate mission is to connect people with life's essentials through a smarter, more sustainable supply chain. Their purpose is to reduce waste and inefficiencies in global supply chains by promoting circular economy practices, helping to protect the environment and ensure long-term resource sustainability