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Customer Service Executive - GTU

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HSBC

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You need a Bachelor’s degree, MS Office skills, fluent English, flexibility, quality focus, quick adaptability, self-motivation, and preferably experience in Customer Onboarding/KYC.
  • You will ensure high-quality customer service, resolve queries, manage accounts, maintain compliance, and foster a positive team environment while continuously improving knowledge and performance.

Requirements

  • A Bachelor’s degree or with equivalent industry/functional experience
  • Computer literate and ability to work on basic applications like MS Excel, MS Word and Outlook
  • Fluency in spoken and written English
  • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives
  • Ability to balance quality and quantity (volumes) with primary focus on quality
  • Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training
  • Is self-motivated, pragmatic (sense of urgency is a must)
  • Willing to work a flexible schedule to accommodate business needs
  • Previous experience in working for Customer Onboarding / KYC / CDD teams is desirable

Responsibilities

  • To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs).
  • Responsible for relationship building and resolving customer queries / issues, account management in a professional manner.
  • Proactively develop understanding of the business and product area thus creating a knowledge base within the department.
  • Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
  • Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
  • Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.

FAQs

What is the job title for this position?

The job title is Customer Service Executive – Global Tax Utility.

What are the main responsibilities of a Customer Service Executive at HSBC?

The main responsibilities include providing high-quality processing service, building relationships with customers, resolving queries, developing product knowledge, maintaining a positive work environment, adhering to compliance requirements, and ensuring confidentiality.

What qualifications are required for this position?

A Bachelor’s degree or equivalent industry experience is required, along with fluency in English and basic computer literacy, specifically in applications like MS Excel, MS Word, and Outlook.

Is previous experience in Customer Onboarding or KYC desirable?

Yes, previous experience in working for Customer Onboarding, KYC, or CDD teams is desirable.

Are flexible working hours required for this role?

Yes, candidates should be willing to work a flexible schedule to accommodate business needs.

Does HSBC provide opportunities for professional development?

Yes, HSBC is committed to fostering continuous professional development and providing opportunities for growth within an inclusive and diverse environment.

Is the role customer-facing?

Yes, the role involves relationship building and resolving customer queries in a professional manner.

How does HSBC ensure employee confidentiality?

Employees are expected to adhere to compliance and audit requirements, and to keep the confidentiality of sensitive information. Any breach must be immediately reported to the line manager.

What kind of environment does HSBC promote for its employees?

HSBC promotes a positive and productive environment that values openness, flexibility, and a positive attitude.

Are there any specific skills required for this role?

Candidates should have the ability to learn quickly, adapt to changing priorities, balance quality with volume, and be self-motivated with a sense of urgency.

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HSBC

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen