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Customer Service Expert (Inbound calls and Administration)

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Aviva

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Sheffield
  • Quick Apply

AI generated summary

  • You must be an empathetic communicator with customer service experience, a quick learner of financial knowledge, and proficient in Microsoft applications.
  • You will handle inbound calls, provide admin support, and assist customers with Pension, ISA, and Investment products, while building rapport and gaining specialist knowledge.

Requirements

  • An empathetic communicator who can build customer relationships
  • Some customer service experience, in a corporate, office, retail, or hospitality setting
  • A quick learner with the ability to understand and apply specialist financial knowledge
  • Experience using Microsoft applications

Responsibilities

  • You’ll be part of a collaborative and supportive environment where you’ll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products.
  • Joining our Wealth Business, you’ll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team.
  • You’ll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.

FAQs

What is the starting salary for the Customer Service Expert role?

The starting salary for the Customer Service Expert role is between £24,200 and £27,300, depending on hours, location, skills, and experience.

Is there an option for part-time work in this role?

Yes, there are options for part-time working in this role, as well as a standard full-time contract of 35 hours per week.

What are the working hours for the Customer Service Expert position?

The allocated shift pattern is between 08:00 and 18:00, Monday to Friday.

What type of training and support will be provided?

You will be trained, supported, and encouraged to become one of Aviva’s experts in customer service, particularly in Pension, ISA, and Investment portfolio products.

Is this job role eligible for sponsorship?

No, this job role is not sponsorable under the Home Office points-based system.

What benefits does Aviva offer to its employees?

Aviva offers a starting salary, bonus opportunities, a generous pension scheme, 25 days of holiday plus bank holidays, discounts on Aviva products, and other retailer discounts, among other supportive policies and flexible benefits.

How many volunteering days do employees get?

Employees receive 3 paid volunteering days per year to help others as part of Aviva Communities.

Are applications welcome from individuals with diverse backgrounds?

Yes, Aviva welcomes applications from all backgrounds and experiences and encourages individuals to apply even if they do not meet every requirement.

What is the policy for disabled applicants?

Aviva interviews every disabled applicant who meets the minimum criteria for the job. Applicants are encouraged to disclose disabilities for guaranteed interviews.

Can I apply through alternative methods if I cannot submit my application online?

Yes, if you require an alternative method of applying, you can email Martin.toth@aviva.com for assistance.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.