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Customer Service Officer

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Marston Holdings

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You need teamwork and independence, excellent communication skills, a focus on customer satisfaction, high computer literacy in Microsoft Office, and strong administrative abilities.
  • You will support quality systems, process calls and permits, handle customer inquiries and complaints, and advise the public on payment methods and enforcement actions.

Requirements

  • Ability to work well in a team and independently when necessary
  • Excellent communication skills both written and verbal
  • Focus on issue resolution and maximising customer satisfaction
  • High level of computer literacy in Microsoft Office including word excel and outlook
  • Effective written and verbal communication skills
  • Strong administrative skills

Responsibilities

  • Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation
  • Responsible for the processing maintaining and updating of all calls permits and notices
  • Ensuring customer enquiries are handled quickly and efficiently
  • Dealing with public enquiries and complaints in verbal and written form
  • Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle

FAQs

What does the role of a Customer Service Officer involve?

The Customer Service Officer is responsible for supporting the Customer Service Supervisor, processing calls, permits, and notices, efficiently handling customer enquiries, and advising the public on payment/appeal methods and enforcement issues regarding their vehicles.

What skills are required for this position?

Candidates should have excellent communication skills, both written and verbal, strong administrative skills, high computer literacy in Microsoft Office, and the ability to work well in a team as well as independently.

What training opportunities are available?

The position offers first-class training and development opportunities to help enhance skills and promote career growth.

How many holidays will I receive?

You will receive 28 days of holiday, including bank holidays.

Are there any employee benefits?

Yes, staff benefits include discounts on retail shopping, travel, and social activities, as well as health and wellbeing programs.

Is there a pension scheme available?

Yes, the company offers a pension scheme to support employee retirement planning.

How does NSL approach diversity and inclusion?

NSL is committed to being an equal opportunity employer and considers all qualified applicants regardless of various protected characteristics. They also focus on creating an inclusive environment for all employees.

Who can I contact for more information about the role?

You can speak to one of the recruitment colleagues or apply online to have a member of the team get in touch with you soon.

What is the work environment like?

The work environment is busy and team-oriented, focusing on providing great customer service while ensuring effective communication and issue resolution.

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Marston Holdings

Integrated technology-enabled solutions from design and implementation to management and recovery.

Technology
Industry
5001-10,000
Employees
1937
Founded Year

Mission & Purpose

Marston Holdings is a company specialising in integrated enforcement services, including civil and criminal justice, debt recovery, and more. Their ultimate mission is to provide comprehensive, efficient, and ethical enforcement solutions. Marston Holdings' fundamental purpose is to support the fair and effective enforcement of legal and financial matters while upholding the highest standards of integrity and service quality.

Culture & Values

  • Social value

    Committed to ethical and transparent business practices that foster a truly inclusive and diverse workforce and contributes positively to the health and welfare of society.

  • Sustainability

    Promoting sustainability and the provision of sustainable operations through the application of technology and a shared commitment to care for the environment, reduce emissions and prevent pollution.

  • Procurement and supply chain

    Applying standardisation and embedding best practice to demonstrate a clear, robust and consistent approach to enhance the process of selection and appointment across the diverse range of providers within our supply chain.

  • Vehicle and environmental safety

    Striving to achieve reductions in emissions by investing in the latest fuel-efficient vehicles and engaging with telematic partners to develop an effective electric vehicle replacement strategy.