FAQs
What is the pay rate for the Customer Service Officer position?
The pay rate for the Customer Service Officer position is £13.07 per hour.
What is the nature of the contract for this position?
The contract for this position is permanent.
How many hours per week will I be expected to work?
You will be expected to work 40 hours per week.
Where is the job location?
The job location is Buchanan Galleries, 220 Buchanan Street, Glasgow, Scotland, G1 2FF.
What are the main duties involved in this role?
The main duties include ensuring high standards of security and customer service, assisting in emergencies, monitoring CCTV, and handling enquiries from the public and retailers.
What qualifications are required for this position?
You must hold a valid SIA Security Licence and, where necessary, a Public Space Surveillance Licence in order to comply with the Security Industry Act 2001.
What essential skills are needed for this role?
Essential skills include excellent communication, teamwork, customer service, the ability to work under pressure, and a calm disposition.
Are there any desirable skills for this position?
Yes, a good understanding of local city centre amenities to assist with tourism, retail, accommodation, and transport enquiries is desirable.
What kind of benefits does the company offer?
The company offers a flexible benefits scheme, access to high street discounts, a cycle-to-work scheme, life cover, and a save-as-you-earn scheme, among other benefits.
How does the company recognize employee performance?
Employees are recognized through the Mitie Stars program, which offers cash prizes for hard work and the opportunity to win a top prize of £10,000 at the end of the year.
Is there a training and development program available for employees?
Yes, the company offers a diverse variety of training and development avenues and a wide selection of learning resources to support career progression.
What is the company’s approach to diversity?
The company values diversity and believes it makes their team stronger, promoting an inclusive workplace.