Large

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.

Technology

Mitie

You must have food manufacturing experience, strong attention to detail, a field-based role background, improvement project delivery skills, Food Safety Level 3, and health and safety knowledge.

You will lead hygiene teams, drive continuous improvement projects, ensure compliance with regulations, conduct risk assessments, and communicate performance to management while promoting safety.

Healthcare

Facilities Management

Manchester

<div>Position: Hygiene Compliance and Improvement Manager

Location: Mobile / Field based role across the North and Midlands in England

Role: 1 year fixed term contract 


Mitie have a brand new opportunity for a Hygiene Compliance and Improvement Manager to join their team!

This is a position is a field based role covering Food Hygiene contracts across the North and Midlands area. 


The key responsibilities would be:
<ul>
<li>Provide leadership and guidance to regional hygiene teams</li>
<li>Foster a culture of high performance and continuous improvement</li>
<li>Identify and lead continuous improvement projects to enhance hygiene practices and operational efficiency</li>
<li>Implement best practices and innovative solutions to improve hygiene processes</li>
<li>Communicate hygiene performance and improvement initiatives to senior management and stakeholders</li>
<li>Promote a safe working environment and address any health and safety concerns</li>
<li>Ensure all hygiene practices comply with health and safety regulations.</li>
<li>Conduct risk assessments and implement corrective actions as needed.</li>
<li>Prepare and present reports on hygiene performance and compliance.</li>
<li>Support Operational Management of the contracts to fulfil business needs</li></ul> 


What we are looking for:
<ul>
<li>Experience of working in food manufacturing</li>
<li>Excellent attention to detail and organisation skills</li>
<li>Experience in a field based role is highly desirable
</li><li>Background of delivering improvement projects</li>
<li>Food Safety Level 3</li>
<li>Health and Safety knowledge</li></ul> 


If this opportunity sounds of interest, please hit apply!</div>

Position: Hygiene Compliance and Improvement Manager

Location: Mobile / Field based role across the North and Midlands in England

Role: 1 year fixed term contract


Mitie have a brand new opportunity for a Hygiene Compliance and Improvement Manager to join their team!

This is a position is a field based role covering Food Hygiene contracts across the North and Midlands area.


The key responsibilities would be:

Provide leadership and guidance to regional hygiene teams
Foster a culture of high performance and continuous improvement
Identify and lead continuous improvement projects to enhance hygiene practices and operational efficiency
Implement best practices and innovative solutions to improve hygiene processes
Communicate hygiene performance and improvement initiatives to senior management and stakeholders
Promote a safe working environment and address any health and safety concerns
Ensure all hygiene practices comply with health and safety regulations.
Conduct risk assessments and implement corrective actions as needed.
Prepare and present reports on hygiene performance and compliance.
Support Operational Management of the contracts to fulfil business needs


What we are looking for:

Experience of working in food manufacturing
Excellent attention to detail and organisation skills
Experience in a field based role is highly desirable
Background of delivering improvement projects
Food Safety Level 3
Health and Safety knowledge


If this opportunity sounds of interest, please hit apply!

Hygiene Compliance and Improvement Manager - Mitie

Hygiene Compliance and Improvement Manager

You must have retail security experience, be flexible, a team player, calm under pressure, possess excellent communication skills, and hold a security license. A driving license is preferred.

You will welcome clients, manage ID badges, monitor security systems, patrol various sites, address suspicious activity, and report incidents to the Security Operations Manager.

<div>Co Op Retail Stores over Manchester

&pound;12.00 per hour

8 hours minimum per week

Job Description

Mitie has a great opportunity for a Relief Retail Security Officer to join the Total Security Management Team.

Relief Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties
<ul>
<li>The relief security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers &ndash; ensuring ID badges are created, allocated and collected when appropriate.</li>
<li>As the first point of contact for to all customers and clients, the security officer must be geographically aware of their local surroundings.</li>
<li>Travel to various retail client sites to cover sickness, holiday and provide support to the core team when required.</li>
<li>Must be able to man the phones, emails, IT systems, CCTV and Alarms, doors and car park if need be.</li>
<li>The support security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.</li>
<li>Report to the Security Operations Manager &ndash; they must record, report and escalate all sightings and arrests on a regular basis.</li>
</ul>
Qualifications

Person Specification
<ul>
<li>The relief security officer will need to be a team player with an enthusiastic attitude.</li>
<li>The relief security officer should be able to work on own initiative.</li>
<li>Retail Security experience.</li>
<li>Ability to travel to various sites.</li>
<li>Flexible Approach to work to suit the business needs.</li>
<li>Excellent communication skills are required both written and verbal.</li>
<li>It is important the Security Officer is calm under pressure.</li>
<li>Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.</li>
<li>Door Supervision or Security Guarding License essential.</li>
<li>A Full UK Driving licence is preferred.</li>
</ul>
Additional information

It's the little things that count -

On top of the usual rewards, you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. 

Note: 
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable.</div>

Co Op Retail Stores over Manchester

£12.00 per hour

8 hours minimum per week

Job Description

Mitie has a great opportunity for a Relief Retail Security Officer to join the Total Security Management Team.

Relief Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties

The relief security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers – ensuring ID badges are created, allocated and collected when appropriate.
As the first point of contact for to all customers and clients, the security officer must be geographically aware of their local surroundings.
Travel to various retail client sites to cover sickness, holiday and provide support to the core team when required.
Must be able to man the phones, emails, IT systems, CCTV and Alarms, doors and car park if need be.
The support security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
Report to the Security Operations Manager – they must record, report and escalate all sightings and arrests on a regular basis.

Qualifications

Person Specification

The relief security officer will need to be a team player with an enthusiastic attitude.
The relief security officer should be able to work on own initiative.
Retail Security experience.
Ability to travel to various sites.
Flexible Approach to work to suit the business needs.
Excellent communication skills are required both written and verbal.
It is important the Security Officer is calm under pressure.
Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Door Supervision or Security Guarding License essential.
A Full UK Driving licence is preferred.

Additional information

It's the little things that count -

On top of the usual rewards, you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Note:
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable.

Relief Retail Security Officer - Mitie

Relief Retail Security Officer

You need to have management experience in a fast-paced retail environment and be an experienced Subway Manager.

You will recruit and train staff, manage schedules, handle deliveries and banking, ensure compliance, oversee inventory, maintain cleanliness, promote customer service, and resolve complaints.

Customer Relations

Hospitality & Retail

Oxford

<div>Salary: &pound;27,000 per annum. 
Contract Type: Part Time. 
Hours: 37,5 hours per week. 
Location: John Radcliffe Hospital - Oxford - Headington. 


We are looking for an experienced Subway Manager to join our team.

Interested in a career in food retail sales? 
Passionate about guest service? 
Looking to work in a leading global franchise chain?

With over 40,000 restaurants, the Subway&reg; brand is the largest sandwich chain in the world. Due to continued growth across the region our Franchise Owners are looking to recruit motivated and driven team members to join the Subway&reg; brand. Subway&reg; Sandwich Artist&trade;s are the face of our Franchise Owners' restaurants. As well as preparing and serving delicious Subway&reg; sandwiches you will meet and greet guests and deliver exceptional guest service.

The Restaurant Manager is at the heart of the operation and our Franchisees are always looking for new talent to lead the teams that help the Subway&reg; brand to be the first choice for those who want to enjoy quick and nutritious meals.

About The Role

You may currently be working as a Catering Manager, Restaurant Manager or Restaurant Manager &ndash; or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

You will be primarily responsible for the success of your restaurant &ndash; from restaurant sales and profitability to the provision of first class guest service and operational excellence.

Key Responsibilities Include:
<ul>
<li>Recruitment /induction and training/development of employees in line with the Subway&reg; brand's training requirements &ndash; you will lead by example!</li>
<li>Creating and managing the staff schedule</li>
<li>Checking in deliveries, order matching and daily banking</li>
<li>Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets</li>
<li>Manage cash balances and minimise wastage</li>
<li>Ensure 100% compliance in accordance to Subway&reg; and council guidelines</li>
<li>Perform inventory management and stock control including weekly stock take and reports</li>
<li>Analyse the Weekly Sales &amp; Inventory Report to improve the business</li>
<li>Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation</li>
<li>Implement in store marketing material and POP in line with campaigns</li>
<li>Ensure safety procedures are followed to prevent injury</li>
<li>Provide a safe work environment for employees and customers</li>
<li>Promote and encourage a high level of customer service amongst employees</li>
<li>Handle unresolved and/or escalated customer complaints</li>
<li>Deliver a high standard of service when dealing with products, sales, enquiries and catering for customer needs.</li>
</ul>
Working as a Restaurant Manager in a Subway&reg; franchise is a challenging role but one that is highly rewarding. Subway&reg; Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.</div>

Salary: £27,000 per annum.
Contract Type: Part Time.
Hours: 37,5 hours per week.
Location: John Radcliffe Hospital - Oxford - Headington.


We are looking for an experienced Subway Manager to join our team.

Interested in a career in food retail sales?
Passionate about guest service?
Looking to work in a leading global franchise chain?

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the region our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand. Subway® Sandwich Artist™s are the face of our Franchise Owners' restaurants. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional guest service.

The Restaurant Manager is at the heart of the operation and our Franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

About The Role

You may currently be working as a Catering Manager, Restaurant Manager or Restaurant Manager – or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

You will be primarily responsible for the success of your restaurant – from restaurant sales and profitability to the provision of first class guest service and operational excellence.

Key Responsibilities Include:

Recruitment /induction and training/development of employees in line with the Subway® brand's training requirements – you will lead by example!
Creating and managing the staff schedule
Checking in deliveries, order matching and daily banking
Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
Manage cash balances and minimise wastage
Ensure 100% compliance in accordance to Subway® and council guidelines
Perform inventory management and stock control including weekly stock take and reports
Analyse the Weekly Sales & Inventory Report to improve the business
Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
Implement in store marketing material and POP in line with campaigns
Ensure safety procedures are followed to prevent injury
Provide a safe work environment for employees and customers
Promote and encourage a high level of customer service amongst employees
Handle unresolved and/or escalated customer complaints
Deliver a high standard of service when dealing with products, sales, enquiries and catering for customer needs.

Working as a Restaurant Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

Subway Manager - Mitie

Subway Manager

You must hold a valid SIA Security Licence, possess excellent customer service and communication skills, work well under pressure, and have knowledge of local amenities for tourism and retail.

You will ensure high security and customer service standards, assist in emergencies, patrol the site, handle inquiries, log incidents, manage contractors, and promote a welcoming environment.

Glasgow

<div>Job Title: Customer Service Officer / Security Guard 
Rate of Pay: &pound;13.07 per hour 
Contract: Permanent 
Type of Employment: Full Time 
Hours: 40 hours per week 
Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, Glasgow, Scotland, G1 2FF

As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.

You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site. 


Main Duties - Security
<div>
<ul><li>To work the hours and shifts in accordance with conditions of employment</li></ul>
<ul><li>To undertake regular patrols of the site as instructed by Management</li></ul>
<ul><li>To carry out duties in accordance with Assignment Instructions issued by Management</li></ul>
<ul><li>To comply fully with the Health and Safety Policy of the site</li></ul>
<ul><li>To ensure that the requirements of the Fire Regulations are strictly complied with at all times</li></ul>
<ul><li>To ensure that the Rules and Regulations of the site are complied with at all times</li></ul>
<ul><li>Ensure that all incidents are reported and logged in the incident log</li></ul>
<ul><li>Ensure that contractors on site adhere fully to the site procedures for contractor management</li></ul>
<ul><li>Ensure that the site is a safe place for visitors</li></ul>
<ul><li>To assist with enquiries from the public and retailers</li></ul>
<ul><li>To attend and undertake all training as specified by management</li></ul>
<ul><li>To be aware of hostile reconnaissance and report any unusual activity immediately</li></ul>
<ul><li>To be aware of and abide by all rules, terms and conditions of the company</li></ul>
</div>
Main Duties &ndash; Customer Service
<div>
<ul><li>To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times</li></ul>
<ul><li>To ensure that you provide a friendly welcome to every customer when covering &lsquo;door' duties</li></ul>
<ul><li>To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained</li></ul>
<ul><li>Undertake any training in Customer Service Best Practice, as and when required</li></ul>
<ul><li>Act as a Brand Ambassador at all times</li></ul>
</div>
Skills, Knowledge and Experience

Essential
<ul>
<li>In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence</li>
<li>Reliable, helpful and well-presented and with excellent people skills.</li>
<li>Ability to work in a team, or alone under the direction of Management.</li>
<li>Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.</li>
<li>Pleasant manner and efficiency in relaying messages and taking instructions.</li>
<li>Excellent communication skills.</li>
<li>Ability to deal with confidential information.</li>
<li>A calm disposition</li>
<li>Able to work under pressure to deadlines.</li>
<li>Confident enthusiastic personality &ndash; the role involves retailer liaison to improve and maintain communications between management and tenants.</li></ul> 


Desirable

To have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently. 


Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of &pound;10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of &pound;10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.</div>

Job Title: Customer Service Officer / Security Guard
Rate of Pay: £13.07 per hour
Contract: Permanent
Type of Employment: Full Time
Hours: 40 hours per week
Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, Glasgow, Scotland, G1 2FF

As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.

You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.


Main Duties - Security

To work the hours and shifts in accordance with conditions of employment
To undertake regular patrols of the site as instructed by Management
To carry out duties in accordance with Assignment Instructions issued by Management
To comply fully with the Health and Safety Policy of the site
To ensure that the requirements of the Fire Regulations are strictly complied with at all times
To ensure that the Rules and Regulations of the site are complied with at all times
Ensure that all incidents are reported and logged in the incident log
Ensure that contractors on site adhere fully to the site procedures for contractor management
Ensure that the site is a safe place for visitors
To assist with enquiries from the public and retailers
To attend and undertake all training as specified by management
To be aware of hostile reconnaissance and report any unusual activity immediately
To be aware of and abide by all rules, terms and conditions of the company

Main Duties – Customer Service

To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
To ensure that you provide a friendly welcome to every customer when covering ‘door' duties
To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
Undertake any training in Customer Service Best Practice, as and when required
Act as a Brand Ambassador at all times

Skills, Knowledge and Experience

Essential

In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
Reliable, helpful and well-presented and with excellent people skills.
Ability to work in a team, or alone under the direction of Management.
Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
Pleasant manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
A calm disposition
Able to work under pressure to deadlines.
Confident enthusiastic personality – the role involves retailer liaison to improve and maintain communications between management and tenants.


Desirable

To have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.


Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Customer Service Officer - Mitie

Customer Service Officer

You must have previous security experience, an SIA license, and SC clearance is desirable.

You will deter crime, conduct patrols, monitor CCTV, liaise with management and police, ensure safety compliance, report incidents, and deliver excellent customer service.

Cardiff

<div>Region: S06

Job title: Sainsbury's Relief Security Officer

Location: Sainsburys Cardiff

Pay rate: &pound;12.00ph

Hours: Full-time

45 hours PW

Job Overview:

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

Main duties:
<ul>
<li>To deliver industry leading customer service</li>
<li>To deter violence and public order offences</li>
<li>To conduct patrols of the store</li>
<li>Utilising CCTV systems to support the reduction of crime and stock loss</li>
<li>Liaise with the store management teams</li>
<li>Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store</li>
<li>To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety</li>
</ul>
Benefits to working with Mitie include:
<ul>
<li>Contracted hours</li>
<li>Annual leave entitlement</li>
<li>Pension and Life insurance schemes</li>
<li>Free uniform supplied</li>
<li>SIA Re-licencing programme</li>
<li>Comprehensive induction and training programme</li>
<li>Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.</li>
<li>Apprenticeship schemes</li>
<li>Progression and development opportunities</li>
</ul>
Job Overview
<ul>
<li>To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.</li>
<li>Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.</li>
<li>To undertake additional training to ensure continuous self-development.</li>
</ul>
Main Duties

Operations
<ul>
<li>To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.</li>
<li>Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).</li>
<li>Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.</li>
<li>To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.</li>
<li>Comply with legal obligations and safety requirements of the role.</li>
<li>Follow instructions and procedures appropriately without unnecessarily challenging authority.</li>
<li>Work in a systematic, methodology and orderly way.</li>
</ul>
Training
<ul>
<li>Fully and satisfactorily complete all required competency training.</li>
<li>To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.</li>
<li>Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.</li>
<li>You are required to ensure you renew your licence 16 weeks before expiry.</li>
</ul>
Security and Health &amp; Safety
<ul>
<li>Look out for, and to immediately report, any Health &amp; Safety hazards, or potential hazards, on site.</li>
<li>Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.</li>
<li>Use common sense and initiative by immediately involving others if a situation appears to become threatening.</li>
<li>To maintain professional conduct in the face of difficult situations and challenging customers.</li>
<li>Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.</li>
<li>Keep to schedules and demonstrate commitment to Mitie and the Client.</li>
<li>To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).</li>
<li>To call emergency services and Communication Centre to report all incidents.</li>
</ul>
What we are looking for
<ul>
<li>Previous Security Experience</li>
<li>SIA License</li>
<li>SC Clearance desirable</li></ul></div>

Region: S06

Job title: Sainsbury's Relief Security Officer

Location: Sainsburys Cardiff

Pay rate: £12.00ph

Hours: Full-time

45 hours PW

Job Overview:

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

Main duties:

To deliver industry leading customer service
To deter violence and public order offences
To conduct patrols of the store
Utilising CCTV systems to support the reduction of crime and stock loss
Liaise with the store management teams
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include:

Contracted hours
Annual leave entitlement
Pension and Life insurance schemes
Free uniform supplied
SIA Re-licencing programme
Comprehensive induction and training programme
Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
Apprenticeship schemes
Progression and development opportunities

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.

Main Duties

Operations

To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
Comply with legal obligations and safety requirements of the role.
Follow instructions and procedures appropriately without unnecessarily challenging authority.
Work in a systematic, methodology and orderly way.

Training

Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

What we are looking for

Previous Security Experience
SIA License
SC Clearance desirable

Mitie

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