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Customer Service Representative 2-Ops

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Oracle

Yesterday

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need 2+ years in customer service, advanced Korean proficiency, strong troubleshooting and communication skills, effective time management, and tenacity for successful closure.
  • You will manage complex customer issues, enhance satisfaction measures, interact with customers pre- and post-sale, maintain positive relationships, and coordinate responses across company functions.

Requirements

  • Experience in a Customer Service role
  • Advanced level of Korean Language
  • Demonstrates troubleshooting skills
  • Excellent communication skills
  • Proven time management skills (plan, prioritize, organize work)
  • Displays strong tenacity and drive to get things through to successful closure
  • 2 years experience

Responsibilities

  • Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
  • Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

FAQs

What is the main role of the Customer Service Representative 2-Ops position?

The main role is to assist partners with their inquiries, helping them move faster through their lifecycle and contributing to the acceleration of Oracle Cloud Growth.

What language proficiency is required for this role?

Advanced level proficiency in the Korean language is required for this position.

What kind of customer interactions will the representative have?

The representative will interact with customers both prior to and after sales, ensuring positive customer relations and timely handling of requests.

What are the typical responsibilities of this job?

Responsibilities include providing follow-through on complex customer issues, maintaining positive customer relations, and coordinating with various company functions to address customer requests.

How much experience is required for this role?

A minimum of 2 years of experience in a Customer Service role is required for this position.

What are the key skills needed for this position?

Key skills include troubleshooting abilities, excellent communication skills, strong time management, and a tenacious drive to close issues successfully.

Is this position independent or does it require supervision?

The role is largely independent, completing tasks within defined policies and procedures, but may require some assistance for more complex problem-solving.

What type of work environment can I expect at Oracle?

Oracle promotes a supportive work environment focused on a diverse and inclusive workforce, emphasizing work-life balance and offering opportunities for global engagement.

Are there benefits provided to employees?

Yes, Oracle offers a highly competitive suite of employee benefits, including flexible medical, life insurance, and retirement options.

How does Oracle ensure inclusivity in the hiring process?

Oracle is committed to including people with disabilities at all stages of the employment process and provides accessibility assistance as needed.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.