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Customer Service Representative

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Europcar Mobility Group

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Galway

AI generated summary

  • You must meet targets, excel in customer service, have a full clean B license (2+ years), and be fluent in English. Automotive experience and a second language are a plus.
  • You will deliver exceptional customer service, process inquiries, manage rentals, perform vehicle maintenance, ensure safety checks, and uphold company policies while completing various tasks as needed.

Requirements

  • Ability to meet set targets.
  • Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
  • Strong communicator with attention to detail and engaging personality.
  • Some Automotive fleet or technical experience is an advantage.
  • Customer focused background with a natural sales ability.
  • Team player with excellent attention to detail and ability to adapt in a fast paced environment.
  • A Full clean B Drivers licence required min 2 years Driving.
  • Fluent English is a must both written and verbal, second language is advantageous.
  • 40 hour working week Monday to Saturday, with Saturday work required.

Responsibilities

  • Provide superior customer service while identifying and prioritising customer needs.
  • Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
  • Address all customer needs with professionalism and confidence.
  • Respond to all telephone and email inquiries in a friendly and helpful manner.
  • Closing Rental Agreements for returning customers.
  • Stay up-to-date on product knowledge.
  • Collections and Deliveries of vehicles during busy periods.
  • Cleaning of vehicles both internal and external ensuring quality throughout
  • Complete fleet safety and maintenance checks
  • Assist with vehicle maintenance and repair process to ensure vehicle down time is minimised
  • Follow required processes to ensure fleet records are accurate and reliable
  • Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
  • Ad hoc duties as required.

FAQs

What is the job title for this position?

The job title is Customer Service Representative.

Where is this position located?

This position is located at our Galway branch.

What are the working hours for this role?

The working hours are 40 hours per week, from Monday to Saturday, with Saturday work required.

What benefits are offered for this position?

Benefits include a competitive salary, 22 days annual leave, monthly uncapped commission, medical refund scheme, enhanced statutory sick pay, an employer-matched pension scheme, enhanced maternity and paternity benefits, and more.

Is experience in automotive fleet or technical work required?

While some automotive fleet or technical experience is advantageous, it is not explicitly required.

What skills are necessary for a Customer Service Representative?

Necessary skills include the ability to meet targets, excellent presentation and customer service skills, strong communication abilities with attention to detail, and proficiency in Microsoft Excel and Word.

Is a specific driver's license required for this role?

Yes, a full clean B driver's license with a minimum of 2 years of driving experience is required.

Does Europcar promote career development?

Yes, Europcar is committed to helping employees develop market-leading skills through ongoing training and development, providing opportunities for career advancement.

Are there opportunities for professional development in this position?

Yes, there are opportunities for career advancement and professional development available.

What qualities are we looking for in a candidate?

We are looking for a team player with excellent attention to detail, a customer-focused background, and a natural sales ability.

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Europcar Mobility Group

Travel & Leisure
Industry
5001-10,000
Employees

Mission & Purpose

Europcar Mobility Group is a global provider of mobility solutions, offering a wide range of services including car rental, car sharing, and fleet management. The company focuses on delivering flexible and efficient transportation options to meet the diverse needs of its customers, whether for business or personal use. Europcar Mobility Group's ultimate mission is to redefine mobility by providing innovative and sustainable solutions that enhance the convenience and accessibility of transportation. Their purpose is to offer seamless, reliable, and eco-friendly mobility services that adapt to the evolving demands of a dynamic world, supporting both individual and corporate mobility needs.