FAQs
What are the working hours for a Customer Service Representative at William Hill?
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis, including evening and weekend work.
What qualifications do I need to apply for this position?
You need to be at least 18 years old, as that is a legal requirement. Additionally, a passion for delivering great customer service and strong interpersonal skills are essential.
Is there any training provided for new employees?
Yes, we offer support, training, and encouragement to help you build a career and develop your skills in customer service.
What benefits are included for employees?
We offer competitive benefits including an annual pay review and bonus scheme, 28 days of holiday annually (pro rata), an extra paid day off for your birthday, subsidised travel for London roles, a pension plan, a Sharesave scheme, perks and discounts, as well as training and development opportunities.
How does the application process work?
Once you apply, our Talent Acquisition team will review your application. If you are successful, you will receive an email with a link to complete an online assessment via HireVue, and successful candidates will be invited for an interview.
What kind of work environment can I expect in this role?
You can expect a friendly and supportive work environment where teamwork and customer interaction are key. You'll have the opportunity to build relationships with customers and engage with the community.
Are there opportunities for career advancement?
Yes, we promote from within and nurture a culture that encourages career development opportunities for our employees.
Can I work part-time in this role?
Yes, we offer a range of both full-time and part-time hours for this position.
What is the approach towards safer gambling at William Hill?
We champion safer gambling at all times and employees are expected to promote responsible gambling practices.
Who is William Hill?
William Hill is part of evoke, with over 1,300 shops in the UK and has been a prominent presence on the UK high street since 1966, focusing on delivering exceptional customer experiences in retail betting.