FAQs
What is the location of the Customer Service Representative position?
The Customer Service Representative position is located in Aachen, Germany.
What type of experience is preferred for this role?
Work experience in Customer Services, ideally in a medical environment, is preferred for this role.
What language skills are required for this position?
Excellent communication skills in German and English are required, and additional languages such as French, Spanish, or Italian are considered a plus.
What specific software experience is needed for this role?
Candidates should have excellent computer skills, with experience in Microsoft Office, MS Excel, SAP S4 Hana, and Salesforce.
Are there any key personal attributes that are important for this job?
Yes, important attributes include analytical thinking, attention to detail, strong organizational skills, high energy, engagement, responsibility, and the ability to work under time pressure.
Will the Customer Service Representative need to manage complaints?
Yes, the role includes processing complaints as part of the responsibilities.
Is it necessary to issue reports as part of this job?
Yes, issuing reports for Sales and internal partners is one of the responsibilities of the position.
What type of work environment can be expected in this role?
The role is in a dynamic and changing environment, requiring flexibility and the ability to multi-task.
Is there a focus on teamwork in this position?
Yes, strong interpersonal skills and a focus on achieving common goals are important for building good working relationships in this role.
What is emphasized in terms of business awareness?
Candidates are expected to have business awareness and a focus on achieving common goals within the team and organization.