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Customer Service Representative

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Specsavers

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Glasgow

AI generated summary

  • You must efficiently manage changing workloads, maintain accuracy, and have an organized, proactive approach as a flexible administrator to meet the store's needs.
  • You will create a welcoming store environment, ensuring every customer receives excellent care and support, regardless of prior optics experience.

Requirements

  • Prioritise tasks and efficiently manage a changing workload
  • Maintaining accuracy & attention to detail.
  • To have an organised, pro-active approach is key – a skilled Administrator who’s flexible and understands the changing needs of the store.

Responsibilities

  • As a Customer Service Representative, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

FAQs

What is the job title for this position?

The job title is Customer Service Representative.

Where is the job located?

The job is located at Specsavers Glasgow Forge, based in Glasgow Forge Shopping Centre.

What is the working schedule for this role?

The role is full time, requiring 39 hours per week with weekend working.

Is prior experience in optics required for this position?

No, prior experience in optics is not required; however, a passion for customer service and retail is essential.

What is the salary range for this role?

The salary offered is up to £11.64 per hour.

Are there any bonuses associated with this position?

Yes, there is a great bonus scheme as part of the benefits offered.

What are some of the benefits provided with this job?

Benefits include free parking, a discounted benefits scheme (Specsavers Perks), an extra day off for your birthday, and enhanced pay for family leave.

What skills are required to apply for this role?

Key skills include the ability to prioritize tasks, maintain accuracy and attention to detail, and have an organized, proactive approach.

Is there any support for professional development?

Yes, there are outstanding clinical and professional development opportunities available.

What unique time-off benefits are offered?

Employees receive an extra day off for their birthday.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.