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Customer Service Representative

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Liverpool

AI generated summary

  • You must be 18+, passionate about customer service, and possess strong interpersonal skills to engage with diverse customers effectively.
  • You will welcome customers, process bets, assist with betting terminals, build relationships, promote safer gambling, and support managers with shop displays and opening/closing activities.

Requirements

  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required

FAQs

Do we support remote work?

No, this position requires in-person work at our retail shops.

What are the working hours for this role?

Our shops have a variety of opening times between 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis.

Is there an age requirement for this position?

Yes, you must be at least 18 years old due to legal requirements.

What type of training and development opportunities are available?

We provide training and support for career development, promoting from within and nurturing a culture where our employees can grow.

Do part-time positions exist for this role?

Yes, we offer a range of full and part-time hours for this position.

What benefits do employees receive?

Employees can enjoy various benefits including annual pay review and bonus scheme, holiday entitlement, subsidized travel, pension plan, sharesave scheme, and perks and discounts.

What qualities are essential for a successful candidate?

The essential qualities include a passion for delivering great customer service and strong interpersonal skills to engage with customers from all walks of life.

What happens after I apply for the position?

Once you apply, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment, followed by an interview for successful candidates.

Who is the employer for this position?

The position is with William Hill, part of evoke, which operates over 1,300 shops across the UK.

How does the company support safer gambling?

Employees are expected to champion safer gambling at all times while engaging with customers.

Join us #behindthebet

Technology
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Benefits

  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off