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Customer Service Representative

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Biffa

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Milton Keynes
  • Quick Apply

AI generated summary

  • You should be passionate about customers, possess excellent communication skills, attention to detail, and a positive attitude. Some customer service experience is preferred, but not essential.
  • You will assist customers with queries, provide resolutions, and deliver excellent service in a vibrant contact center team.

Requirements

  • We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure.
  • Ideally you will have some experience within a customer service environment.
  • Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

Responsibilities

  • Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

FAQs

What are the working hours for the Customer Service Representative position?

The working hours are permanent/full-time at 37.5 hours per week, with shifts between 7:45 am and 5:30 pm Monday to Friday and 8 am to 1 pm on Saturdays (averaging 1 Saturday in 8).

What is the salary for this role?

The salary for the Customer Service Representative position is £23,000 per year.

Is prior customer service experience required?

While prior customer service experience is ideal, it is not explicitly required; we are looking for a passionate candidate with a positive attitude and excellent communication skills.

Will I receive training for this role?

Yes, you will receive a comprehensive 4-week induction plan to support you in your role.

What holiday benefits does Biffa offer?

Biffa offers 24 days of holiday a year plus bank holiday days and the opportunity to buy and sell holidays.

Are there any health benefits offered?

Yes, Biffa provides a medical and dental scheme as part of the employment package.

Is there an opportunity for career progression at Biffa?

Yes, there is training and development available, which opens the door to numerous internal progression opportunities.

Is there free parking available on site?

Yes, there is free parking available on site for employees.

What is Biffa's stance on diversity and inclusion?

Biffa is dedicated to diversity and inclusion; they believe that different ideas, perspectives, and backgrounds are crucial for developing a creative and effective working environment that represents their communities.

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Biffa

We’re here to change the way people think about waste.

Energy
Industry
5001-10,000
Employees
1912
Founded Year

Mission & Purpose

Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions. We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments. We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day.  Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond. Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.