FAQs
What is the role of a Customer Service Representative at William Hill?
The role involves welcoming customers, processing bets, assisting with queries, demonstrating betting terminals, building relationships with customers, championing safer gambling, and supporting shop displays and operational activities.
What are the working hours for this position?
The shops operate between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis that include evening and weekend work.
What career development opportunities are available?
William Hill promotes from within and provides training and support for career growth, ensuring employees have opportunities for development and advancement.
What benefits do employees receive?
Employees receive competitive benefits including annual pay reviews, a bonus scheme, 28 days holiday plus an extra day for birthdays, subsidized travel, pension contributions, a sharesave scheme, discounts, and wellbeing initiatives.
Is there an age requirement to apply?
Yes, applicants must be at least 18 years old due to legal requirements.
How can I apply for the position?
To apply, you need to submit your application, after which the Talent Acquisition team will review it. Successful candidates will then complete an online assessment and may be invited for an interview.
What skill set is necessary for this job?
A passion for delivering great customer service, strong interpersonal skills, empathy, and the ability to engage with a diverse range of customers are essential.
Who is William Hill?
William Hill is a prominent betting and gaming company with over 1,300 shops across the UK and has been a staple on the high street since 1966. It is now part of evoke, the new name for 888 Holdings.
What is the company culture like at William Hill?
The culture is built on trust and belonging, empowering teams to work in ways that suit them while celebrating individual strengths and differences. The company fosters an environment where employees can grow and achieve their aspirations.
What is evoke?
Evoke is the new name for 888 Holdings, which encompasses major brands like William Hill, 888, and Mr Green. It represents a commitment to change, progress, and delivering world-class experiences to customers in the betting and gaming industry.