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Customer Service Representative

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Harry Rosen

Jul 9

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Toronto
  • Quick Apply

AI generated summary

  • You need 2 years in customer service, a strong service orientation, attention to detail, tech-savvy, teamwork skills, multitasking ability, and strong communication skills.
  • You will provide exceptional client service, handle cash transactions, assist with online orders, maintain client files, manage the service desk, and bag purchases at the cash desk.

Requirements

  • Successful candidates will require:
  • 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
  • A strong service orientation – a demonstrated desire to wow our customers!
  • Detail oriented
  • Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
  • The ability to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
  • Strong communication skills

Responsibilities

  • Providing exceptional service to our Clients and our Associates at our Cash Desk
  • Performing daily cash handling functions including opening/closing registers and processing all sales transactions
  • Bagging and tissuing purchased product on behalf of customers
  • Answering store phones
  • Maintaining the Service desk
  • Updating and maintaining client information files including membership in our Club Harry Loyalty program
  • Assisting with Inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased on-line but are picking up products in-store

FAQs

What are the primary responsibilities of a Customer Service Representative at Harry Rosen?

The primary responsibilities include providing exceptional service at the cash desk, performing daily cash handling functions, bagging and issuing purchased products, answering store phones, maintaining the service desk, updating client information files, assisting with inter-store transfer processing and e-commerce requests, and helping clients who pick up online purchases in-store.

What experience is required for this position?

Candidates are preferred to have 2 years of experience working in a client-facing role at the service desk, with a focus on providing exceptional customer service.

What skills are necessary for a successful Customer Service Representative?

Successful candidates should possess a strong service orientation, attention to detail, a demonstrated interest in technology, the ability to work effectively in a team, strong multi-tasking skills, and strong communication abilities.

Are there any specific qualities that the company is looking for in candidates?

Yes, candidates should demonstrate a desire to wow customers, the ability to manage and assist a long line of customers calmly and efficiently, and a detail-oriented approach to their work.

What are the perks of working in this role?

Perks include a competitive pay program with unlimited earnings based on sales, opportunities for monthly and annual team bonuses, industry discounts, a comprehensive flexible benefits package, pension and Group RRSP programs, a modern workplace, supportive coaching for career goals, a rich and diverse culture, and a commitment to internal growth and promotion.

Is there any emphasis on technology in this position?

Yes, candidates should have a demonstrated interest in technology and how to use tech innovations to support the retail customer service function.

How does Harry Rosen support career advancement for its employees?

The company values internal growth and promotion, is committed to succession planning, and provides employees with a coach dedicated to supporting the achievement of their personal career goals.

What does the work environment look like for a Customer Service Representative?

The work environment is modern and digitally advanced, fostering a culture that is rich and diverse, supported by an internal Diversity Equity and Inclusion Council.

Harry Rosen

A proudly Canadian retailer of luxury menswear since 1954.

Retail & Consumer Goods
Industry
501-1000
Employees
1954
Founded Year

Mission & Purpose

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.