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Customer Service Representative

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Scarborough Health Network

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Quick Apply

AI generated summary

  • You must have a secondary school diploma, 1 year office experience, 40 wpm typing, knowledge of CBORD/McKesson/Meditech, strong communication skills, excellent organization, and teamwork.
  • You will handle incoming calls, assign tasks, monitor personnel, perform data entry, generate reports, and assist with clerical duties as needed.

Requirements

  • * Secondary school graduate or equivalent.
  • * Minimum 1 year recent working experience in office environment.
  • * Computer literate with accurate keyboarding skills, 40 wpm, and data entry experience.
  • * Working knowledge of CBORD and/or McKesson or Meditech computer systems.
  • * Demonstrated excellent interpersonal and communication skills in customer interaction, handling sensitive issues with tact and diplomacy.
  • * Excellent telephone manner with proven ability to coordinate and prioritize details.
  • * Proven effective organizational skills, using self-direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs.
  • * Evidence of positive team based skills.
  • * Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients.
  • * Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
  • * Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients.
  • * Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
  • * Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
  • * Utilize protective equipment provided and identify and reports hazards
  • * Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
  • * Strong work ethic and commitment is required
  • * Demonstrated high standards of work outputs
  • * Highly punctual
  • * Demonstrated professionalism and reliability

Responsibilities

  • Reporting to the Resource Centre Manager, the Customer Service Representative will be responsible for receiving incoming calls, assigning and monitoring tasks to personnel, data entry, and related reports where applicable, replace staff and other clerical duties as assigned.

FAQs

What are the working hours for the Customer Service Representative position?

The working hours include Days, Afternoons, Evenings, Nights, Saturdays, Sundays, and Holidays.

Is this position part-time or full-time?

This position is permanent and part-time.

What is the range of the hourly rate for this position?

The minimum hourly rate is $27.726, and the maximum is $29.06.

What qualifications are required for the Customer Service Representative position?

A secondary school graduate or equivalent, along with a minimum of 1 year of recent working experience in an office environment.

Is prior experience with specific computer systems required?

Yes, a working knowledge of CBORD and/or McKesson or Meditech computer systems is preferred.

What skills are necessary for this role?

The role requires excellent interpersonal and communication skills, proven organizational skills, accurate keyboarding skills of 40 wpm, and the ability to prioritize and coordinate multiple demands.

Is there any emphasis on teamwork in this role?

Yes, evidence of positive team-based skills is required.

How does SHN approach diversity and inclusion?

SHN embraces and celebrates the community’s unique multicultural heritage and is committed to fostering an equitable and inclusive environment.

Are there opportunities for career growth within SHN?

Yes, SHN is a community-affiliated teaching site for the University of Toronto and partners with various universities, providing avenues for career development and training.

What is the organization's stance on safety and ethics in the workplace?

SHN demonstrates a commitment to comprehensive safety programs and ethical conduct while striving to understand and appreciate the diversity of the patient and staff population.

What should candidates do if they require accommodation during the recruitment process?

Candidates should make their accommodation needs known during the recruitment process, and SHN will work with them to meet those needs.

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Scarborough Health Network

Where the World Comes to Work

Science & Healthcare
Industry
5001-10,000
Employees
2018
Founded Year

Mission & Purpose

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.