FAQs
What are the main responsibilities of a Customer Service Representative at William Hill?
You will be responsible for welcoming customers, processing bets, assisting with queries, demonstrating betting terminals, building customer relationships, championing safer gambling, and supporting managers with shop displays and opening/closing activities.
What are the working hours for this position?
Our shops have various opening times between 8am and 10pm, Monday to Sunday, with shifts devised on a rota basis that may include evening and weekend work.
What age must I be to apply for this job?
You must be 18 years or older, as it is a legal requirement for this role.
What qualities are needed to be successful in this position?
You should have a passion for delivering great customer service, strong interpersonal and empathy skills, and the ability to engage with customers from all walks of life.
What benefits do you offer to employees?
We offer competitive benefits including full and part-time working hours, a minimum National Living Wage, holiday entitlement of 28 days plus an extra day off for your birthday, a pension plan matching contributions to 4%, perks and discounts, subsidized travel for London roles, and training and development opportunities.
What is the process after I apply for this position?
Once you apply, our Talent Acquisition team will review your application. Successful candidates will receive an email and SMS link to complete an online assessment via HireVue, followed by an invitation for an interview if they pass that stage.
Can I expect career growth in this role?
Yes, we promote from within and nurture a culture of career development, offering opportunities for growth and advancement.
How long has William Hill been in the business?
William Hill has been a permanent fixture on the UK high street since 1966, with over 1,400 shops across the UK.
What makes the work culture at William Hill unique?
Our culture is built on trust and a sense of belonging, empowering teams to combine their individual strengths and celebrate differences while aiming for career aspirations.