FAQs
What is the primary role of a Customer Service Representative at William Hill?
The primary role is to provide an excellent customer experience by welcoming customers, processing bets, assisting with inquiries, demonstrating how to use betting terminals, and building relationships with customers while championing safer gambling practices.
What are the working hours for this position?
The shops have a variety of opening times between 8 am and 10 pm, Monday to Sunday. Shifts are devised on a rota basis and may include evening and weekend working.
What qualifications do I need to apply for this role?
You must be at least 18 years old, as this is a legal requirement. Additionally, a passion for delivering great customer service and strong interpersonal skills to engage with diverse customers are essential.
What benefits can I expect as an employee at William Hill?
Employees can expect a range of benefits including a minimum pay of National Living Wage, a quarterly performance bonus, 28 days holiday plus an extra paid day off for your birthday, a pension plan with matched contributions, discounts in high street shops, subsidized travel for London-based roles, and comprehensive training and development opportunities.
How can I apply for the Customer Service Representative position?
Interested candidates can apply online. Once your application has been reviewed by the Talent Acquisition team, successful applicants will receive an email and SMS with a link to complete an online assessment via HireVue.
What happens after the application process?
After applying, if your application is successful, you will receive communication to complete an online assessment. Candidates who perform well in the assessment will be invited for an interview.
What is the company culture like at William Hill?
The culture at William Hill is built on trust and a sense of belonging. The company empowers teams to work in ways that bring out their individual strengths while celebrating differences, creating an environment where employees can thrive and pursue their career aspirations.
Is there any training provided for the Customer Service Representative role?
Yes, William Hill provides comprehensive training and development opportunities to support employees' growth, promoting from within and nurturing a culture of career advancement.