FAQs
What are the main responsibilities of a Customer Service Representative at William Hill?
As a Customer Service Representative, you will be responsible for welcoming customers, processing bets, assisting with customer queries, demonstrating how to use betting terminals, building relationships with customers, championing safer gambling, and supporting managers with shop displays and opening/closing activities.
What are the working hours for this position?
Our shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are created on a rota basis and will include evening and weekend working.
Is there a minimum age requirement for this job?
Yes, you must be at least 18 years old to apply for this position due to legal requirements.
What skills are necessary to succeed in this role?
You should have a passion for delivering great customer service, strong interpersonal and empathy skills, and the ability to engage with customers from all walks of life.
What benefits are offered to employees?
Employees can enjoy a range of benefits, including competitive pay, holiday entitlement, pension plan contributions, perks and discounts, subsidised travel for London roles, and training and development opportunities.
Will I receive training if hired?
Yes, William Hill supports its employees' growth with training and development opportunities, promoting a culture where people want to join and love to stay.
What is the application process like?
Once you apply, the Talent Acquisition team will review your application. Successful candidates will receive an email and SMS (if a UK-based phone number is provided) with a link to complete an online assessment via HireVue. Following this, successful candidates will be invited for an interview.
What kind of work environment can I expect?
At William Hill, we foster a culture based on trust and a sense of belonging, empowering our teams to work in a way that best suits them while celebrating individual strengths and differences.
Are there opportunities for career advancement?
Yes, William Hill promotes from within and offers opportunities for career development, allowing employees to advance in their careers.