FAQs
What does a Customer Service Representative do at William Hill?
A Customer Service Representative at William Hill is responsible for welcoming customers, processing bets, assisting with customer queries, demonstrating the use of betting terminals, building relationships with customers, championing safer gambling, and supporting shop displays and opening/closing activities as needed.
What are the working hours for this position?
The working hours for this position vary, as our shops operate between 8am and 10pm, Monday to Sunday. Shifts are devised on a rota basis and may include evening and weekend work.
Is there an age requirement to apply for this job?
Yes, the minimum age requirement to apply for this position is 18 years old, as it is a legal requirement.
What skills are necessary to be successful in this role?
To be successful in this role, candidates should have a passion for delivering great customer service, strong interpersonal and empathy skills, and the ability to engage with customers from all walks of life.
What kind of benefits does William Hill offer to its employees?
William Hill offers a range of competitive benefits, including full and part-time work options, a minimum pay of the National Living Wage, quarterly performance bonuses, 28 days of holiday (plus an extra paid day off for your birthday), a pension plan matching contributions up to 4%, discounts in various shops, subsidised travel for London roles, and opportunities for training and career development.
Does William Hill provide any training for new employees?
Yes, William Hill is committed to training and development, promoting from within, and nurturing a culture that encourages career growth. New employees will receive support for their professional development and career advancement opportunities.
Are there any specific responsibilities related to promoting safer gambling?
Yes, part of the Customer Service Representative's role involves championing safer gambling at all times, ensuring that customers are aware of responsible gambling practices.
Are there any specific shift patterns for this role?
Shifts are developed on a rota basis and are subject to change, including varying hours that may involve working evenings and weekends to accommodate shop hours.
What is the compensation structure for this position?
William Hill pays at least the National Living Wage and offers quarterly performance bonuses as additional compensation for employees.