You must be 18+, passionate about customer service, and possess strong interpersonal and empathy skills to engage with diverse customers.

You will welcome customers, process bets, assist with queries, demonstrate betting terminals, build customer relationships, promote safer gambling, and support shop displays and operations.

Customer Relations

United Kingdom

Edinburgh

401K Plan

Paid Holidays

Maternity & Paternity Leave

Health Insurance

Vacation & Paid Time Off

Large

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Technology

William Hill

Automotive

<ul><li>People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.</li><li>Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.&nbsp;</li><li>If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!</li></ul>

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

Customer Service Representative - William Hill

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   People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
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   Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.
  </div> 
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  </div>
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   If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!
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  <b>You will be responsible for:</b>
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   <li>Welcoming customers with a friendly face</li> 
   <li>Processing bets and assisting with customer queries</li> 
   <li>Helping customers by demonstrating how to use betting terminals</li> 
   <li>Building relationships with our customers and providing an excellent customer service</li> 
   <li>Championing safer gambling at all times</li> 
   <li>Supporting managers with shop displays and opening / closing activities as required</li> 
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  <b>Working Patterns:</b>
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  <li>Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday</li> 
  <li>Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working</li> 
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  <b>What do you need to be successful?</b>
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   <li>Age 18+ (it’s a legal requirement)</li> 
   <li>Have a passion for delivering great customer service</li> 
   <li>Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life</li> 
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  <b>What's in it for you?</b>
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  We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:
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   <li><b><i>Working hours</i></b><b>:</b> We’ve a range of full and part-time hours on offer.</li> 
   <li><b><i>Compensation</i></b><b>:</b> We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.</li> 
   <li><b><i>Holiday entitlement:</i></b> You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.</li> 
   <li><b><i>Pension plan</i></b><b>: </b>We’ll match your pension contributions to 4%.</li> 
   <li><b><i>Perks and discounts</i></b><b>:</b> When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.</li> 
   <li><b><i>Subsidised travel</i></b><b>: </b>For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.</li> 
   <li><b><i>Training and development</i></b><b>:</b> We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.</li> 
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  <b>What happens next?</b>
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  Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll send you an email and SMS (if you provide a UK-based phone number at the time of application) with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
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  <b>Who are we?</b>
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   With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
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   Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.
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  #LI-DNI
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Customer Service Representative

Requirements

Responsibilities

Application Process

FAQs

What is the primary role of a Customer Service Representative at William Hill?

What qualities are important for a successful Customer Service Representative at William Hill?

What kind of support and opportunities does William Hill provide for Customer Service Representatives?

Is prior experience in betting or gaming required for this position?

How does working in retail at William Hill differ from other customer service roles?

Are there opportunities for career advancement as a Customer Service Representative at William Hill?

What might motivate a Customer Service Representative at William Hill?