FAQs
What is the main responsibility of a Customer Service Representative at William Hill?
The main responsibility is to provide excellent customer service, welcome customers, process bets, assist with queries, and build relationships within the community.
What are the working hours for this position?
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday, with shifts devised on a rota basis that may include evening and weekend work.
What benefits are offered to employees?
Employees enjoy competitive benefits including annual pay reviews, a bonus scheme, 28 days of holiday, a paid birthday day off, subsidised travel, a pension plan, a Sharesave scheme, discounts, training and development opportunities, and a Cycle to Work scheme.
What qualifications do I need to apply for this role?
You need to be at least 18 years old, have a passion for delivering great customer service, and possess strong interpersonal and empathy skills to engage effectively with customers.
What is the company culture like at William Hill?
The culture at William Hill is built on trust and a sense of belonging, empowering teams to work in a way that suits them while celebrating individual strengths and differences.
What is the recruitment process for this job?
After applying, your application will be reviewed by the Talent Acquisition team. Successful candidates will complete an online assessment via HireVue, followed by an interview for those who pass.
Is there a focus on career development at William Hill?
Yes, William Hill promotes from within and nurtures a culture that supports employee growth and career development opportunities.
Do employees receive any discounts or perks?
Yes, employees enjoy great discounts in high street shops, cinemas, and even holidays as part of the perks offered.
What is the philosophy of evoke, the parent company of William Hill?
Evoke embraces change and progress, focusing on investing in employees' futures and providing a flexible culture built on trust while aiming to enhance customer experiences in betting and gaming.
How does the company support safer gambling?
Employees are expected to champion safer gambling at all times to ensure customer safety and promote responsible betting practices.