FAQs
What is the primary responsibility of a Customer Service Representative at William Hill?
The primary responsibility is to welcome customers, process bets, assist with queries, demonstrate betting terminals, and provide excellent customer service while championing safer gambling.
What are the working hours for this position?
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis, including evening and weekend work.
What benefits are offered to employees?
Employees enjoy a range of benefits including competitive salaries, annual pay reviews, 28 days of holiday, paid birthday day off, subsidised travel in London, pension contributions, and discounts at various shops and services.
Is there an age requirement for this role?
Yes, candidates must be 18 years or older, as it is a legal requirement.
How does William Hill support employee development?
William Hill promotes from within, providing training and development opportunities, and supports career growth to help employees build successful careers.
What happens after I apply for the Customer Service Representative position?
After application submission, the Talent Acquisition team will review it. If successful, candidates will receive an email with a link for an online assessment via HireVue, followed by an interview for successful candidates.
Can I work part-time in this role?
Yes, we offer a range of full-time and part-time hours for our Customer Service Representatives.
Are there incentives for working in this position?
Yes, there are plenty of incentives to keep you motivated, including an annual performance bonus and opportunities for career progression.
What is the company culture like at William Hill?
The company culture is built on trust and a sense of belonging, empowering teams to work in a way that best suits them while celebrating individual strengths and differences.
Does William Hill offer a pension plan?
Yes, we match employee pension contributions up to 4%.