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Customer Service Representative - Bovaird & Mountainash, Brampton (Temporary - 26.25 hrs/week)

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Brampton

AI generated summary

  • You must have customer service experience, a professional attitude, flexible availability, comfort in sales, and strong technical skills to promote digital banking options.
  • You will engage with customers, process transactions, nurture relationships, identify sales opportunities, promote mobile banking, solve needs, and contribute to team targets in a dynamic environment.

Requirements

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

FAQs

What is the job title for this position?

The job title is Customer Service Representative - Bovaird & Mountainash, Brampton (Temporary - 26.25 hrs/week).

What is the main responsibility of a Customer Experience Associate?

The main responsibility is to provide exceptional service throughout the customer’s journey by building strong relationships, discovering customer needs, and processing transactions.

Is this position full-time or part-time?

This position is temporary and offers 26.25 hours per week, making it a part-time role.

What skills are required for this role?

Required skills include proven customer service abilities, a willingness to assist customers in a friendly and efficient manner, strong technical skills, and comfort in simple sales situations.

What kind of training is provided for this position?

Internal training is offered to support career growth and enhance skills.

Are there opportunities for career advancement with Scotiabank?

Yes, Scotiabank provides a rewarding career path with diverse opportunities for professional development and advancement.

Can I expect to be recognized for my performance in this role?

Yes, high performance will be recognized and rewarded, along with support from leadership through meaningful development conversations.

What is the location of this job?

The job is located in Brampton, Ontario, Canada.

Will I receive support for my accessibility needs during the recruitment process?

Yes, Scotiabank is committed to creating an inclusive and accessible environment and will provide accommodations as requested during the recruitment process.

How can I apply for this position?

Candidates must apply directly online to be considered for this role.

Finance
Industry
10,001+
Employees

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