FAQs
What is the primary responsibility of a Customer Service Representative (CSR) at Cigna?
The primary responsibility of a CSR at Cigna is to manage day-to-day queries from customers, ensuring a pleasant service experience while adhering to productivity and quality standards.
What languages are required for this position?
The position requires proficiency in English (C1 level or higher) and either French or Italian.
What are the working hours for this role?
The working hours for this role are Monday to Friday from 8:00 AM to 3:45 PM.
Do I need previous customer service experience for this position?
Yes, previous customer service experience is desired, preferably in a contact center, reception, or similar role.
Is training provided for new employees?
Yes, new employees will receive training to obtain expert knowledge about relevant tools, processes, and documentation.
What software knowledge is required for this role?
A good knowledge of Microsoft 365 is required, along with the ability to learn new software applications quickly.
Is there an emphasis on data privacy in this role?
Yes, handling medical reports and other highly confidential information in compliance with data privacy guidelines (especially GDPR) is a key responsibility.
What characteristics are important for a successful candidate in this role?
Important characteristics include strong decision-making ability, excellent communication skills, high attention to detail, efficiency, being a team player, discretion with confidential information, and resilience under pressure.
How does Cigna support its employees' well-being?
Cigna's mission is to improve the health, well-being, and peace of mind of those we serve, which reflects in their workplace culture and support for employees.
Are there any accommodations available during the application process?
Yes, if you require reasonable accommodation in completing the online application process, you can email SeeYourselfEMEA@cigna.com for support.