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Customer Service Representative (English + Russian/Ukrainian are required)

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U Trust Insurance Agency LLC

Sep 1

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Rome
  • Quick Apply

AI generated summary

  • You need a high school diploma (Bachelor's preferred), customer service experience, excellent communication skills, proficiency in Russian/Ukrainian, and familiarity with Zendesk and CRMs.
  • You will respond to client inquiries, issue certificates, assist with policy changes, process applications and claims, resolve complaints, and manage administrative tasks.

Requirements

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven customer service experience in a similar role (insurance industry experience is a plus).
  • Excellent communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and software for data entry and customer interactions.
  • Friendly, positive, and professional demeanor.

Responsibilities

  • Respond promptly to client inquiries and requests received via phone or email.
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
  • Issue certificates of insurance and verify coverage as needed.
  • Provide accurate information regarding insurance products, coverage options, and policy details.
  • Assist clients with policy renewals, updates, and changes.
  • Process insurance applications, claims, and payments efficiently and accurately.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Handle administrative tasks and documentation related to customer interactions.

FAQs

Do I need to speak Russian or Ukrainian to apply?

Yes, proficiency in either Russian or Ukrainian is required for this position as you will be interacting with clients who speak these languages.

What are the typical working hours for this position?

The work schedule for this position is Monday to Friday, from 7 am to 3 pm Eastern Time.

Is insurance industry experience mandatory for the role?

While proven customer service experience in a similar role is required, insurance industry experience is preferred but not mandatory.

What type of training and development opportunities are offered?

We provide ongoing training and career development opportunities, including corporate education programs from various vendors to help employees achieve their career goals.

Is there a trial period for new hires?

Yes, the selected candidate will undergo a trial period of 2 months to assess performance and suitability for the role.

What benefits are included with this position?

Benefits include a competitive salary, paid time off, holidays, and ongoing training and career development opportunities.

How can I apply for this position?

Interested candidates should submit their resume and a cover letter detailing their relevant experience for the position.

Will I need to perform administrative tasks in this role?

Yes, handling administrative tasks and documentation related to customer interactions is part of the responsibilities of this position.

What software or tools will I need to be familiar with for this job?

Familiarity with Zendesk, Office 365, and Insurance CRMs is preferred for this role.

Is a bachelor's degree required for this position?

A high school diploma or equivalent is required, though a bachelor's degree is preferred.

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U Trust Insurance Agency LLC

We are a professional team of specialists that strive to bring you the best quality of service in Trucking Insurance.

Finance
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Utrust Insurance is a company that provides a wide range of insurance services, including coverage for personal, business, and specialised insurance needs. They offer tailored insurance solutions to protect individuals, families, and businesses from potential risks and financial losses. Utrust Insurance's ultimate mission is to deliver peace of mind through comprehensive and customised insurance products. Their purpose is to empower clients by providing them with the right coverage, ensuring they are protected in uncertain situations and can face the future with confidence.