Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Representative (English + Russian/Ukrainian are required)

image

U Trust Insurance Agency LLC

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Paris
  • Quick Apply

AI generated summary

  • You need a high school diploma, customer service experience (insurance preferred), fluent in Russian/Ukrainian, strong communication skills, problem-solving abilities, and familiarity with software tools.
  • You will respond to client inquiries, issue insurance certificates, assist with policy changes, process applications, resolve complaints, and handle administrative tasks efficiently and accurately.

Requirements

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven customer service experience in a similar role (insurance industry experience is a plus).
  • Excellent communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and software for data entry and customer interactions.
  • Friendly, positive, and professional demeanor.

Responsibilities

  • Respond promptly to client inquiries and requests received via phone or email.
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
  • Issue certificates of insurance and verify coverage as needed.
  • Provide accurate information regarding insurance products, coverage options, and policy details.
  • Assist clients with policy renewals, updates, and changes.
  • Process insurance applications, claims, and payments efficiently and accurately.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Handle administrative tasks and documentation related to customer interactions.

FAQs

Is proficiency in Russian or Ukrainian necessary for this position?

Yes, proficiency in Russian or Ukrainian is required, as the role involves interacting with clients who speak these languages.

What qualifications are required for a Customer Service Representative?

A high school diploma or equivalent is required, although a Bachelor's degree is preferred. Proven customer service experience is also important.

What tools or software will I need to be familiar with for this role?

Familiarity with Zendesk, Office 365, and Insurance CRMs is preferred, but not mandatory.

What are the working hours for this position?

The work schedule is Monday to Friday, from 7 am to 3 pm Eastern Time.

Is there any opportunity for career growth within the company?

Yes, there are opportunities for career growth, including potential pathways to managerial roles or becoming a licensed insurance agent.

What benefits are offered with this position?

Benefits include a competitive salary, paid time off and holidays, and ongoing training and career development opportunities.

Is there a trial period for this position?

Yes, the selected candidate will undergo a trial period of 2 months to assess performance and suitability for the role.

How should candidates apply for this position?

Candidates should submit their resume and a cover letter detailing their relevant experience for the position.

Will all applicants receive feedback on their applications?

While all applications will be thoroughly reviewed, only shortlisted candidates will be contacted for further steps in the hiring process.

Is prior experience in the insurance industry required?

While prior experience in the insurance industry is a plus, it is not strictly required; we welcome candidates with proven customer service experience in similar roles.

image

U Trust Insurance Agency LLC

We are a professional team of specialists that strive to bring you the best quality of service in Trucking Insurance.

Finance
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Utrust Insurance is a company that provides a wide range of insurance services, including coverage for personal, business, and specialised insurance needs. They offer tailored insurance solutions to protect individuals, families, and businesses from potential risks and financial losses. Utrust Insurance's ultimate mission is to deliver peace of mind through comprehensive and customised insurance products. Their purpose is to empower clients by providing them with the right coverage, ensuring they are protected in uncertain situations and can face the future with confidence.