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Customer Service Representative - German Speaker

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Cencora

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Madrid

AI generated summary

  • You must be fluent in English and German, have customer service experience in B2B, and strong organizational skills. Knowledge of logistics, Microsoft Office, and pharma is preferred.
  • You will manage customer communications, develop relationships, process shipment orders, track deliveries, ensure compliance with regulations, and collaborate with various stakeholders.

Requirements

  • Minimum Skills, Knowledge and Ability Requirements:
  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills, team player and quick learner.
  • Strong organizational skills; attention to detail.
  • Ability to resolve issues quickly and efficiently.
  • Ability to represent a positive and professional image.
  • Ability to learn fast in new platforms or systems.
  • Ability to work independently and self-organized.
  • Desired attributes:
  • Native or fluent in English and German is required.
  • Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
  • Graduate in fields such us International Trade, Logistics or similar preferred.
  • Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
  • Strong knowledge of Microsoft Office.

Responsibilities

  • Communication and contact with customers and prospects.
  • Develop customer relationships.
  • Plan and execute shipment orders.
  • Prepare and submit written quotes to customers.
  • Provide customer specific reporting.
  • Be a key player in booking and cutting waybill.
  • Receive and reply to enquiries via email, phones and throughout our internal IT system.
  • Monitor and track ongoing shipments, react to any deviations.
  • Communicate temperature results asap after delivery, check and note any deviations.
  • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.
  • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.
  • Interest of developing more managerial skills to become a team lead according to timelines and performance.

FAQs

Do we support remote work?

Yes, we operate in a hybrid format, allowing for both in-office and remote work.

What are the working hours for this position?

The shifts are from 7:30 AM to 4:30 PM and 9:00 AM to 6:00 PM on a rotational basis, for a total of 40 hours per week, Monday to Friday.

Is prior experience in logistics required?

Yes, experience in customer service within a business-to-business industry is required, with a preference for experience in logistics or freight forwarding.

What language skills are necessary for this role?

Fluency in both English and German is required for effective communication with customers.

Where is the job location?

The job is located at Av. de Suiza, 1, 28821 Coslada, Madrid.

Are there any weekend shifts?

No, there are no weekend coverage or on-duty shifts required for this position.

What training is provided for new employees?

New employees will undergo an intense training period in the first few months, along with ongoing internal training to increase their knowledge.

What kind of company culture can I expect?

The company promotes a collaborative environment with flat hierarchies, short decision paths, and eye-level communication between all employees.

What are the responsibilities of a Customer Service Representative?

Responsibilities include communicating with customers, developing relationships, planning and executing shipment orders, preparing quotes, and monitoring shipment statuses.

Is there potential for career advancement in this role?

Yes, there is an interest in developing managerial skills to potentially become a team lead based on timelines and performance evaluations.

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Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.