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Customer Service Representative I

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Cencora

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Madrid

AI generated summary

  • You must communicate effectively in English and German, possess strong organizational and interpersonal skills, and have B2B customer service experience, preferably in logistics or pharmaceuticals.
  • You will manage customer communication, develop relationships, process orders, track shipments, ensure compliance with regulations, and collaborate with global partners while aspiring to leadership roles.

Requirements

  • Minimum Skills, Knowledge and Ability Requirements:
  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills, team player and quick learner.
  • Strong organizational skills; attention to detail.
  • Ability to resolve issues quickly and efficiently.
  • Ability to represent a positive and professional image.
  • Ability to learn fast in new platforms or systems.
  • Ability to work independently and self-organized.
  • Desired attributes:
  • Native or fluent in English and German is required.
  • Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
  • Graduate in fields such us International Trade, Logistics or similar preferred.
  • Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
  • Strong knowledge of Microsoft Office.

Responsibilities

  • Communication and contact with customers and prospects.
  • Develop customer relationships.
  • Plan and execute shipment orders.
  • Prepare and submit written quotes to customers.
  • Provide customer specific reporting.
  • Be a key player in booking and cutting waybill.
  • Receive and reply to enquiries via email, phones and throughout our internal IT system.
  • Monitor and track ongoing shipments, react to any deviations.
  • Communicate temperature results asap after delivery, check and note any deviations.
  • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.
  • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.
  • Interest of developing more managerial skills to become a team lead according to timelines and performance.

FAQs

Is there a language requirement for this position?

Yes, the position requires fluency in both English and German.

Where is the job located?

The job is located at Av. de Suiza, 1, 28821 Coslada, Madrid, Spain.

What are the working hours for this role?

The shifts are from 7:30 AM to 4:30 PM or 9:00 AM to 6:00 PM, rotating on a weekly basis for a total of 40 hours per week, Monday to Friday.

Are weekends included in the work schedule?

No, there are no weekend shifts or on-duty shifts required for this position.

What kind of training does Cencora provide?

Cencora offers an intense training period in the first few months, along with continuous knowledge development through various internal training programs.

Is previous experience required for this position?

Yes, experience in customer service, particularly in a business-to-business industry, is required, with a preference for experience in logistics or freight forwarding.

Does Cencora offer any benefits for employees?

Yes, Cencora offers a variety of benefits, though offerings outside the US may vary by country and will be aligned with local market practices.

How does Cencora support equal employment opportunities?

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected class.

Will transportation be provided to the workplace?

Yes, a shuttle service is provided from Avda. America, and the location is also accessible by car.

What skills are essential for this position?

Essential skills include effective communication, strong interpersonal abilities, organizational skills with attention to detail, and the capability to resolve issues efficiently.

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Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.