FAQs
Do we support remote work?
Yes, this position allows for remote work from anywhere within the U.S.
What are the primary responsibilities of the Customer Service Representative?
The primary responsibilities include insurance premium collections, contacting customers regarding payment delinquencies, negotiating on overdue bills, handling inquiries/issues, and developing collection policies.
What are the required qualifications for this job?
The required qualifications include a high school diploma or GED, being 18 years or older, 1+ years of customer service experience, and basic proficiency with Windows PC applications and MS Office.
What are the preferred qualifications for this role?
A background in a medical or healthcare setting is preferred.
What is the training period for this position?
Employees will receive 4 weeks of on-the-job training, aligned with their schedule.
What are the working hours for this role?
The working hours are Monday to Friday, from 8:00 AM to 4:30 PM MST, with the possibility of occasional overtime.
Is there a requirement for internet connectivity when working remotely?
Yes, employees must have a UnitedHealth Group-approved high-speed internet connection or leverage an existing service.
What are the pay ranges for this job?
The hourly pay range for this role is between $16.00 to $28.27, based on several factors such as local labor markets, education, work experience, and certifications.
Are there any benefits associated with this job?
Yes, UnitedHealth Group offers a comprehensive benefits package, including incentives, recognition programs, equity stock purchase, and 401k contributions, subject to eligibility requirements.
What is the company's stance on diversity and inclusion?
UnitedHealth Group is committed to diversity and inclusion, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, gender, and other protected characteristics.
Is a drug test required before starting the job?
Yes, candidates are required to pass a drug test before beginning employment.