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Customer Service Representative(O&G)

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NOV Inc.

Aug 14

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Dubai

Requirements

  • High School Diploma or G.E.D. equivalent
  • Computer Experience. Software to include Microsoft Office and Oracle JD Edwards preferred.
  • Excellent written and oral communication skills.
  • High level of organizational skills and attention to detail
  • Customer Service Experience
  • Minimum of 45 WPM typing speed required.
  • Ability to prioritize and work on multiple projects.
  • Ability to work in a fast-paced environment
  • High School Diploma or Equivalent is required.
  • 1 - 3 years Customer Service -related experience in Oil field, preferred.
  • JD Edwards ERP system experience preferred,
  • Must have strong computer skills including using Microsoft Excel, Word, and Outlook
  • Strong organization skills
  • Excellent communication and listening skills.
  • English Speaking
  • Bachelor’s or associate degree/diploma in a technical field or equivalent work experience
  • Solids Control Experience
  • Knowledge of Solids Control Equipment an asset.

Responsibilities

  • Communicate with customers, coworkers, and other department in a professional, courteous, and friendly way (applies to all communication; written, verbal as well as in person)
  • Reply to customers within 24 hours to all requests to confirm we are working on their request.
  • Perform customer (3 rd party and Inter-co) sales and support duties as assigned to ensure the effective sales and delivery of NOV Brandt products. This includes, but not limited to:
  • Respond to all customer requests for quote of Brandt equipment, spare parts and screens as assigned.
  • Process all purchase orders for equipment, spare parts and screens as assigned.
  • Expediting of orders within the Customer Service group.
  • Act as a liaison with customer to resolve any discrepancies or issues.
  • Proactively manage customer expectations
  • Responsible for all customer satisfaction from RFQ to invoice
  • Review all inquiries and orders to ensure legal and export compliance.
  • Communicate with all departments to ensure all functions are coordinated including inventory, accounting, logistics, etc.
  • Maintain and file copies of orders according to company standards.
  • Work with Quality Control to ensure that all requirements under the QMS are fulfilled.
  • Process Material Return Authorizations with management approval
  • Help resolve Accounts Receivable issues.
  • Participate in training and development classes as assigned; Training is to be determined by the Supervisor as the need arises.
  • Any other duties and tasks as assigned by supervisor or manager.
  • Review and process Sales Orders based on customer PO. Review must look for discrepancies that may create problems for a smooth process of order. (24 hours to get SO created in JDE)
  • Manage your customer needs and expectations by proactively reviewing open orders.
  • Review open order report on a weekly basis.
  • Update JDE if orders are past due.
  • Communicate with buyer/expediter to alert that order is late.
  • Proactively inform customer of delays and changes to promised delivery date.
  • Follow up on expiring quotes.
  • Maintain customer file (Buyer contact information)
  • Set up a back-up CSR and email notification when you are out of office.

FAQs

What is the main responsibility of the Customer Service Representative (CSR) in this position?

The main responsibility of the CSR is to manage the day-to-day relationship with customers, including quote and order entry of NOV Brandt products, while ensuring customer satisfaction from request for quote (RFQ) to invoice.

What are the key communication expectations for this role?

CSRs are expected to communicate with customers, coworkers, and other departments in a professional, courteous, and friendly manner, replying to all customer requests within 24 hours to confirm receipt and provide an estimated response time.

What software skills are required for this position?

Candidates should have computer experience, particularly with Microsoft Office and preferably Oracle JD Edwards software.

What educational qualifications are necessary for applying to this role?

A High School Diploma or equivalent is required, along with 1 to 3 years of customer service-related experience, preferably in the oil and gas industry.

Is training provided for this position?

Yes, training and development classes will be assigned by the Supervisor as the need arises.

What are the expected typing speed requirements for this role?

A minimum typing speed of 45 words per minute is required.

Are there any specific customer service skills needed for this position?

Yes, candidates should possess excellent written and oral communication skills, strong organizational skills, and the ability to prioritize and manage multiple projects in a fast-paced environment.

Does the job require handling customer complaints or discrepancies?

Yes, the CSR acts as a liaison with customers to resolve any discrepancies or issues while proactively managing customer expectations.

Is prior experience in the oil field preferred?

Yes, 1 to 3 years of customer service-related experience in the oil field is preferred.

Will the CSR have to work overtime?

Yes, Customer Service Representatives may be required to work beyond the minimum 40-hour work week to ensure timely completion of all schedules and communications.

We power the industry that powers the world.

Energy
Industry
10,001+
Employees

Mission & Purpose

National Oilwell Varco (NOV) is one of the world’s leading equipment and service providers to the oil and gas industry. With over 150 years of industry experience, we’re the single source for all downhole tools, rig equipment, integrated systems and supply chain solutions. NOV offers very competitive benefits. We seek dedicated individuals who want to turn their professional ambitions into personal achievements. If you want to experience more challenges and rewards than you ever thought possible, think of NOV.

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