FAQs
What is the main responsibility of the Customer Service Representative (CSR) in this position?
The main responsibility of the CSR is to manage the day-to-day relationship with customers, including quote and order entry of NOV Brandt products, while ensuring customer satisfaction from request for quote (RFQ) to invoice.
What are the key communication expectations for this role?
CSRs are expected to communicate with customers, coworkers, and other departments in a professional, courteous, and friendly manner, replying to all customer requests within 24 hours to confirm receipt and provide an estimated response time.
What software skills are required for this position?
Candidates should have computer experience, particularly with Microsoft Office and preferably Oracle JD Edwards software.
What educational qualifications are necessary for applying to this role?
A High School Diploma or equivalent is required, along with 1 to 3 years of customer service-related experience, preferably in the oil and gas industry.
Is training provided for this position?
Yes, training and development classes will be assigned by the Supervisor as the need arises.
What are the expected typing speed requirements for this role?
A minimum typing speed of 45 words per minute is required.
Are there any specific customer service skills needed for this position?
Yes, candidates should possess excellent written and oral communication skills, strong organizational skills, and the ability to prioritize and manage multiple projects in a fast-paced environment.
Does the job require handling customer complaints or discrepancies?
Yes, the CSR acts as a liaison with customers to resolve any discrepancies or issues while proactively managing customer expectations.
Is prior experience in the oil field preferred?
Yes, 1 to 3 years of customer service-related experience in the oil field is preferred.
Will the CSR have to work overtime?
Yes, Customer Service Representatives may be required to work beyond the minimum 40-hour work week to ensure timely completion of all schedules and communications.