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Customer Service Representative - RR - National Remote

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UnitedHealthcare

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • United States
    Remote

AI generated summary

  • You need a high school diploma or equivalent, 2+ years customer service experience, familiarity with healthcare, the ability to work rotating shifts, and a secure home office setup.
  • You will resolve customer inquiries on benefits, eligibility, and claims, educate on health plans, contact providers, and guide customers in using online tools for self-sufficiency.

Requirements

  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age OR older
  • 2+ years of customer service experience
  • Ability to work a rotating 8-hour shift schedule during our normal business hours of Monday - Friday (8:00am - 8:00pm). This will be a rotating shift working EST hours. It may be necessary, given the business need, to work occasional overtime.
  • Sales or account management experience
  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

  • Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

FAQs

Is this position fully remote?

Yes, this position allows you to telecommute from anywhere within the U.S.

What are the working hours for this role?

The position requires flexibility to work an 8-hour shift during our normal business hours of Monday - Friday, from 8:00 AM to 8:00 PM EST.

What kind of training is provided?

We offer 18 weeks of training with hours from 8:00 AM to 4:30 PM EST, Monday - Friday, and 100% attendance is required during this period.

What is the expected call volume for this job?

You will be taking 50-70 calls per day from customers with questions about their health benefits.

What qualifications are required for this position?

A High School Diploma or GED, 2+ years of customer service experience, and a minimum age of 18 years are required.

Are there opportunities for advancement within the company?

Yes, the role provides development opportunities for other positions you may be interested in, and performance is rewarded and recognized.

What Internet requirements do I need for remote work?

You must have access to a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Is there a drug testing requirement for employment?

Yes, candidates are required to pass a drug test before beginning employment.

Do you offer benefits for full-time employees?

Yes, UnitedHealth Group offers a comprehensive benefits package, including an incentive and recognition program, equity stock purchase, and 401k contributions, subject to eligibility requirements.

What types of issues will I be resolving for customers?

You will be responding to inquiries regarding benefits, eligibility, claims, and financial spending accounts, as well as assisting customers in navigating health care websites.

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UnitedHealthcare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program

OpportunitiesView all