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Customer Service Representative Wholesale - Portuguese and Spanish

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Skechers

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You must be bilingual in Portuguese and Spanish with intermediate English, proficient in Word, Excel, and Outlook, have good numeracy, computer skills, and excellent accuracy under pressure.
  • You will manage wholesale orders, ensure top customer service, handle calls and emails, process refunds, conduct sales analysis, and communicate with various departments.

Requirements

  • Good presentation and numeracy
  • Proficient in Word, Excel and Outlook
  • Good computer skills
  • Data entry
  • Accuracy (alpha and numeric)
  • Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.
  • Capacity to work under pressure with peak of high volume of consumers request.
  • Portuguese and Spanish bilingual and English intermediate

Responsibilities

  • Responsible for all matters about Wholesale Customers from Portugal and Spain.
  • Monitor Order Flow: Oversee all orders moving through Wholesale system
  • Guarantee the highest level of Customer Service to our wholesale customers.
  • Offer a after sale service that adds value to the relationship with the customer.
  • Management of calls, orders, reorders, store service support, labelling, logistics matters.
  • EDI Integration.
  • Reporting, and sales analysis.
  • Refunds and Exchange: Perform any necessary refund or exchanges in line with company policies and procedures.
  • Emails management
  • Research and resolve consumer concerns in a timely and professional manner, within company guidelines and policies
  • Working in line with SOXX policies and procedures.
  • Providing support for the Customer Service Department when resources are low.
  • Communication with other departments.
  • Ad-hoc duties and responsibilities as requested / assigned by the Customer Service Manager.

FAQs

What languages are required for this position?

This position requires proficiency in Portuguese and Spanish, with intermediate English skills.

What type of experience is preferred for the Customer Service Representative role?

Candidates should have experience in customer service, particularly in managing wholesale customer accounts and handling orders.

Is experience with EDI integration essential for this role?

Yes, familiarity with EDI integration is considered beneficial for effectively managing orders and communications.

What is the primary responsibility of the Customer Service Representative in this role?

The primary responsibility is to handle all matters related to wholesale customers from Portugal and Spain, ensuring high levels of customer satisfaction.

Are there opportunities for growth within the company?

Yes, Skechers values employee development and offers various opportunities for growth within the company.

How does the company ensure a welcoming environment for employees?

Skechers recognizes the importance of diversity and promotes equal opportunity in its people processes, ensuring a welcoming environment for all employees.

Is training provided for new hires in this position?

Yes, training is typically provided to ensure that new hires understand company policies, procedures, and customer service standards.

Will the Customer Service Representative be required to perform data entry tasks?

Yes, accuracy in data entry tasks is essential as part of maintaining customer accounts and processing orders.

What tools will the Customer Service Representative need to be proficient in?

Proficiency in Word, Excel, and Outlook is required for this position, along with good computer skills.

How does the company handle refunds and exchanges?

Refunds and exchanges must be performed in accordance with company policies and procedures to ensure consistency and compliance.

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Skechers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Skechers is a Fortune 500® company — a growth-oriented brand that designs, develops, and markets a diverse product portfolio of lifestyle and performance footwear, apparel and accessories for men, women and children around the globe. Skechers is focused on designing products that deliver style, comfort, innovation, and quality at a reasonable price.