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Customer Service Sales Representative

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Concentrix

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be bilingual in English, have 1+ years in retail, know sales techniques, excel in customer care, and be IT-savvy with Windows/MS Office.
  • You will handle incoming customer calls, log details, resolve issues within SLA, maintain product knowledge, and ensure compliance with contractual service level agreements.

Requirements

  • Have a proficient or bilingual level of English.
  • Have minimum of 1-year relevant experience in fashion retail or retail
  • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Have exceptional customer-facing and customer-care skills
  • Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Responsibilities

  • Take incoming customer and from boutiques and shops calls and solve users’ demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained

FAQs

What is the job title for this position?

The job title is Customer Service Sales Representative (English-speaking) in the fashion industry.

Where is the job located?

The job is located in Barcelona, Spain.

Is this position on-site or remote?

This position is on-site.

What are the working hours for this role?

The working hours are full-time, 39 hours per week, with a rotating Monday to Friday schedule from 16:00 to 01:00.

What is the salary for this position?

The salary is 18,400 euros gross per year, plus up to 1,200 euros gross per year in bonuses.

What qualifications are required for the Customer Service Sales Representative role?

Candidates should have proficient or bilingual English, a minimum of 1-year relevant experience in fashion retail or retail, knowledge of sales techniques, exceptional customer-facing skills, and a working knowledge of IT platforms, equipment, and applications.

Are there training opportunities available?

Yes, full paid training on the company and the project will be provided, along with career development programs and specialized courses.

Is there a referral bonus program?

Yes, there are bring-a-friend (referral) bonus opportunities.

What is the company’s stance on diversity and inclusion?

The company is dedicated to creating a diverse, inclusive, and authentic workplace for everyone and encourages all candidates to apply even if they don't meet every requirement.

What languages are required for this position?

The required languages for this position are English and preferably Spanish.

What is the company culture like at Concentrix?

Concentrix embraces game-changers from diverse backgrounds and fosters a supportive environment aimed at personal and career growth.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.