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Customer Service Sales Representative

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Concentrix

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be bilingual in English and advanced Spanish, possess customer care and sales skills, take ownership of calls, and have knowledge of IT platforms and applications like Windows/MS Office.
  • You will handle incoming customer calls, log details, resolve inquiries, maintain product knowledge, escalate service issues, and comply with administrative processes.

Requirements

  • Are proficient or bilingual in English with an advanced level of Spanish
  • Have customer care skills – ability to listen to and understand the customers’ need
  • Have Sales experience
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution
  • Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office

Responsibilities

  • Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
  • Understand and comply with administrative duties

FAQs

Is this position remote or on-site?

This position is on-site in Barcelona, Spain.

What are the language requirements for this job?

Candidates must be proficient or bilingual in English with an advanced level of Spanish.

What are the working hours for this role?

The role offers a full-time schedule of 39 hours per week, from Monday to Friday, 9 AM to 6 PM.

What is the salary range for this position?

The salary for this position is 18,400 euros gross per year, with the potential to earn up to 2,400 euros gross per year in bonuses.

What kind of training will be provided?

Full paid training will be provided on the company and the project the employee will be working on.

Is there a possibility for career advancement?

Yes, Concentrix offers career development programs, and around 80% of managers and leaders have been promoted from within.

Are there any referral bonuses?

Yes, there are bring-a-friend (referral) bonus opportunities.

What kind of background is preferred for applicants?

Concentrix embraces diverse backgrounds and seeks individuals who are curious, willing to learn, and have a natural talent for helping others.

What are the primary responsibilities of this role?

Responsibilities include taking incoming customer calls, logging call details, maintaining product knowledge, escalating service issues, and complying with administrative duties.

What is the company's stance on equal employment opportunities?

Concentrix is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.