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Customer Service Specialist with German, Galway

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QuidelOrtho

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Galway
  • Quick Apply

AI generated summary

  • You must be fluent in German and English, have customer service experience, strong communication and organization skills, attention to detail, good time management, and the ability to handle pressure.
  • You will communicate with customers and distributors, manage orders and reports, coordinate returns and logistics, maintain customer information, and assist with technical support as needed.

Requirements

  • Fluency in German and English is essential
  • Customer service experience, including order entry and order processing would be preferred
  • Strong communication and organizational skills, telephone skills/phone manner
  • Accuracy, attention to detail and excellent follow up skills
  • Ability to work calmly under pressure and to handle multiple tasks under tight time frames
  • Strong computer skills and the ability to quickly learn new programs and/or modifications to the existing system
  • Good time management skills
  • Ability to accept ownership and responsibility for meeting deadlines
  • Ability to handle time sensitive projects with short notice

Responsibilities

  • Communication via phone with distributors, distributor sales reps, end use customers
  • Inputting orders, providing regular and ad hoc reports to cross functional departments
  • Main contact person for field sales and inside sales
  • Processes credits and coordinates returns as needed
  • Assistance with coordinating shipment logistics if shipping product from multiple warehouses
  • Manages and maintains distributor and end use customer information (pricing, addresses, etc.)
  • Coordinates special approvals with customers (ex. Short dated product approval)
  • Research of customer inquiries such as proof of deliveries, miss-shipments, clerical duties (i.e. sending faxes, scanning, filing, etc.), provides future shipment dates, etc., processes credits, runs reports as needed.
  • Cooperation with Finance to set up new customer accounts in our ERP system.
  • Maintain and manage customer information forms, helping customers in completing new vendor set-up as needed.
  • Instrument tracking database in our ERP system for all new instrument and sales orders
  • Assistance to Technical Support in providing customer instrument updates on an as needed basis.

FAQs

What is the job title for the position being offered?

The job title is Customer Service Specialist with German.

Where is this position located?

This position can be filled either in the Business Support Centre in Galway or in Prague.

What languages are required for this role?

Fluency in German and English is essential for this role.

What are the primary responsibilities of the Customer Service Specialist?

The primary responsibilities include communicating with distributors and customers, inputting orders, processing credits, coordinating shipments, and managing customer information.

Is previous customer service experience required for this role?

Customer service experience, particularly in order entry and order processing, is preferred but not strictly required.

What skills are necessary to succeed in this role?

Necessary skills include strong communication and organizational skills, attention to detail, ability to work under pressure, and proficiency with computer systems.

What type of environment does QuidelOrtho promote?

QuidelOrtho promotes a culture that prioritizes employee happiness, inspiration, and engagement, fostering meaningful connections among team members.

What benefits are offered to employees in Ireland?

Benefits specific for Ireland include 22 days of holiday, health insurance, pension contributions, and additional company days off.

Are there opportunities for professional development?

Yes, there is an investment in professional development through resources like LinkedIn Learning.

Does this position require handling time-sensitive projects?

Yes, the role requires the ability to handle time-sensitive projects with short notice.

What is the company's mission?

The company's mission is to transform the power of diagnostics into a healthier future for all.

QuidelOrtho

Science & Healthcare
Industry
5001-10,000
Employees
1937
Founded Year

Mission & Purpose

At QuidelOrtho, we’re changing lives one test at a time. With precision and passion, we give people the clarity to create better health outcomes. Our focus is providing the intelligence people need in the moments they need them most. To get there, we imagine, invent, push and pursue for more accurate and reliable diagnostics, faster. Since day one, we’ve provided breakthrough solutions to healthcare professionals. Now, we’re creating a clearer picture of health for more people globally. From home to hospital, lab to clinic, we’re helping people everywhere move forward – going the extra mile for everyone we serve. Together, we're advancing diagnostics to power a healthier future.