FAQs
What channels do Customer Service Advisors assist customers through?
Customer Service Advisors assist customers across all channels, ensuring support excellence and expertise regarding the BT Group's solution portfolio.
What responsibilities do Customer Service Advisors have in customer management?
Customer Service Advisors assist in the implementation of specific Customer Service management plans, create value-based relationships with customers, and perform analysis to understand customer needs.
What skills are essential for a Customer Service Support Advisor?
Essential skills include Communication, Complaint Management, Customer Relationship Management, Problem Solving, Technical Support, Time Management, and more.
Is supervision required for the Customer Service Advisor role?
Yes, the role involves some supervision while assisting in customer service tasks and implementing management plans.
What does continuous improvement mean in this role?
Continuous improvement refers to implementing opportunities to enhance the customer service team's processes and overall efficiency.
How do Customer Service Advisors handle customer complaints?
They use their skills in Complaint Management and Issue Resolution to address and resolve customer complaints effectively.
What leadership standards are expected from this role?
The role requires demonstrating inclusive and safe leadership, owning outcomes, and delivering value to customers while being commercially savvy.
What is meant by a growth mindset in this position?
A growth mindset involves experimenting and identifying opportunities for personal and organizational growth.
Are there opportunities for career development in this role?
Yes, the position encourages identifying opportunities for growth for both the individual and the organization.
How important is teamwork for a Customer Service Support Advisor?
Teamwork is essential as Advisors build diverse, future-ready teams where all individuals can perform at their best.