FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £13.05 per hour.
What are the main responsibilities of a Customer Service Team Leader?
The main responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, exceeding customer expectations, and promoting online products and services.
Is previous experience in the betting industry required for this role?
No, previous experience in the betting industry is not required. We prioritize attitude and a willingness to learn.
What kind of environment can I expect to work in?
You can expect a warm and positive environment that focuses on building effective relationships with customers.
Are there opportunities for career progression in this role?
Yes, there are endless opportunities for career progression, and we encourage employees to map their journey to reach their career goals.
What benefits are offered alongside the salary?
Benefits include a salary increase after 6 months, a 20% discount on Flutter Shares, a Refer & Earn scheme, a company sick pay scheme, maternity and paternity leave top-up, and various employee discounts.
Do you offer any health and wellness support?
Yes, we offer six free counseling sessions, 24/7 Employee Assistance Program support, a company sick pay scheme, free eye tests, and discounts on VDU glasses.
Can I take my birthday off?
Yes, you are entitled to a day off on your birthday as a benefit.
Are there any team-building activities?
Yes, we have competitions with prizes, big Christmas and Grand National drinks events, and opportunities for head office secondment schemes.
Is there live sports available to watch while at work?
Yes, live sports are streamed in the shop, including horse racing, football, darts, and golf.