FAQs
What are the main responsibilities of a Customer Service Team Leader?
The main responsibilities include exceeding customer expectations, building effective relationships, cross-selling products and services, clearly communicating answers to customer queries, managing all shop operations including opening and closing procedures, taking and processing bets, and maintaining shop presentation standards while remaining customer-focused.
What does the job entail in terms of customer interaction?
The job entails creating a warm and positive environment for customers, answering their queries clearly, informing them about the latest promotions, and ensuring a high standard of customer service throughout their visit.
What are the expectations regarding compliance and responsibility?
The Customer Service Team Leader is expected to comply with Social Responsibility duties, ensuring that all operations align with industry regulations and standards while prioritizing customer safety.
What benefits are offered to employees in this role?
Employees can enjoy industry-leading pay rates, salary increases after six months, a 20% discount on Flutter Shares, a refer & earn scheme, maternity and paternity leave top-up, company sick pay, free eye tests, birthday day off, counselling sessions, competitions, discounts with lifestyle and retail partners, live sports streaming in shop, and more.
Is there any support provided for employee well-being?
Yes, the company offers a range of support for employee well-being, including a company sick pay scheme, six free counselling sessions, 24/7 EAP telephone support, and a focus on a healthy work environment.
Are there opportunities for professional development within this role?
Yes, there are opportunities for professional development, including head office secondment schemes to help employees understand the business more comprehensively.
What unique perks can employees expect while working?
Employees can expect unique perks such as live sports streamed in the shop, competitions with prizes, and fun social events like big Christmas and Grand National drinks.
How does the company foster a positive working environment?
The company fosters a positive working environment through a culture of craic & banter, engaging activities, and rewards for teamwork and healthy competition, ensuring employees enjoy their work life.
What are the working hours for this position?
While specific working hours may vary, the Customer Service Team Leader will be responsible for all shop operations, including early morning openings and late evening closings, requiring flexibility in scheduling.
How does the referral scheme work?
The refer & earn scheme allows existing employees to refer friends or acquaintances for open positions within the company, providing incentives or bonuses if the referred individual is hired and remains with the company.