FAQs
What is the primary role of a Customer Service Team Leader at William Hill?
The primary role is to lead and motivate a team of Customer Service Representatives, ensuring an excellent customer experience on the shop floor while also maintaining high standards in the betting shop.
What are the working hours for this position?
The shops have a variety of opening times between 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis, including evening and weekend work.
What kind of training and development is offered?
William Hill offers a best-in-class induction programme, along with ongoing external and on-the-job training throughout your tenure to help you develop your skills.
Are there opportunities for career advancement?
Yes, there are opportunities for career progression, including roles such as Cluster Operations Manager or positions in Head Office.
What employee benefits are provided?
Benefits include an annual pay review and bonus scheme, 28 days of holiday, a paid birthday day off, subsidised travel for London roles, pension matching, and various perks and discounts.
What qualities are required to be successful in this role?
Candidates should have supervisory experience, great people skills, a positive attitude, and strong interpersonal skills with the ability to engage with diverse customers.
What is the process after applying for the position?
After applying, the Talent Acquisition team will review your application. If successful, you'll receive a link for an online assessment via HireVue, followed by an invitation for an interview if you progress further.
Is prior industry experience necessary for this position?
While prior industry experience is beneficial, it is not explicitly required. However, supervisory experience and strong interpersonal skills are essential.
What is the company culture like at William Hill?
The culture at William Hill focuses on trust and a sense of belonging, empowering teams to work in a way that best utilizes individual strengths, celebrating differences, and promoting collaboration.
Who owns William Hill?
William Hill is part of evoke, which is the new name for 888 Holdings, known for brands such as William Hill, 888, and Mr Green.