FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate for the Customer Service Team Leader position is £13.05 per hour.
Is previous experience in the betting industry required?
No, previous experience in the betting industry is not required. The company provides training, and a positive attitude is what counts.
What kind of opportunities are available for career progression?
There are endless opportunities for career progression within the business, and employees are encouraged to map their journey to reach their career goals.
What are the responsibilities of a Customer Service Team Leader?
Responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and providing excellent customer service.
Do team leaders receive any discounts or rewards?
Yes, team leaders enjoy industry-leading pay rates, a salary increase after six months, a 20% discount on Flutter Shares, and can participate in the Refer & Earn scheme.
What types of benefits does the company offer?
The company offers various benefits including maternity and paternity leave, a sick pay scheme, free eye tests, birthday day off, counselling sessions, and lifestyle discounts.
How does the company promote a positive work environment?
The company encourages building effective relationships with customers and creating a warm and positive environment. There are also competitions and social events to enhance team spirit.
Is there support for employees' mental health?
Yes, the company provides six free counselling sessions and 24/7 Employee Assistance Program (EAP) telephone support.
Can customers watch live sports while at work?
Yes, live sports, including horse racing, football, darts, and golf, are streamed in the shop for employees to enjoy while they work.
What kind of social events does the company organize?
The company organizes big Christmas and Grand National drinks events and offers secondment schemes for employees to learn more about the business.