FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £11.90.
What skills are required for this role?
Candidates should have excellent communication skills, the ability to stay calm under pressure, a strong customer focus, and a willingness to embrace technology.
Is prior experience in the betting industry necessary?
No, prior experience in the betting industry is not necessary as training and knowledge will be provided, but a positive attitude is important.
What are the main responsibilities of the Customer Service Team Leader?
Responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and exceeding customer expectations.
Are there opportunities for progression in this role?
Yes, there are endless opportunities for progression within the business.
What benefits do employees receive?
Employees enjoy industry-leading pay rates, salary increases after 6 months, a 20% discount on Flutter shares, maternity and paternity leave top-ups, and more.
Do employees get any discounts?
Yes, employees receive lifestyle and retail discounts through the WRKIT program.
Is there a support system for employee well-being?
Yes, employees have access to six free counselling sessions and 24/7 EAP telephone support.
Do employees have the opportunity to watch live sports at work?
Yes, live sports are streamed in the shop, allowing employees to watch horse racing, football, darts, golf, and more while at work.
What unique perks are offered during special occasions?
Employees can enjoy big Christmas and Grand National drinks, which include fun social events.