FAQs
What are the primary responsibilities of a Customer Service Team Leader at William Hill?
As a Customer Service Team Leader at William Hill, you will be responsible for leading and motivating a team of Customer Service Representatives, coaching and developing your team, maintaining high standards in the shop, building relationships with customers, championing safer gambling, opening and closing the shop, and ensuring the shop achieves targets.
What type of experience is required for this role?
Candidates must have supervisory experience and strong people skills to succeed in this role.
What are the working hours for this position?
Our shops operate between 8 am and 10 pm, Monday to Sunday, and shifts are determined on a rota basis that includes evening and weekend working.
What are the benefits of working as a Customer Service Team Leader at William Hill?
Benefits include an annual pay review and bonus scheme, 28 days of annual holiday (pro rata), a paid birthday day off, subsidized travel for London-based roles, extensive training and development opportunities, career prospects, a pension plan, Sharesave Scheme, perks and discounts, and a Cycle to Work program.
What skills are necessary to be successful in this role?
To be successful, you need to be aged 18 or older, possess strong supervisory skills, have a positive and dynamic work approach, and demonstrate strong interpersonal and empathy skills to engage with customers effectively.
What is the application process for this position?
After applying, the Talent Acquisition team will review your application. Successful candidates will receive an email with a link to complete an online assessment via HireVue, followed by an interview for those who pass the assessment stage.
What company culture does William Hill promote?
William Hill promotes a culture built on trust and a sense of belonging, empowering teams to work in a way that suits them while celebrating individual strengths and differences.
Who is evade, and what is its relation to William Hill?
Evoke is the new name for 888 Holdings, the parent company of brands like William Hill, 888, and Mr Green. It marks a new sense of purpose and ambition for the business, focusing on providing exceptional betting and gaming experiences for customers.
Is there an opportunity for career progression within this role?
Yes, there are opportunities for career progression, including advancement to roles such as Cluster Operations Manager or positions within head office functions.